Rodrigo Almeida in

Rodrigo Almeida

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Global Customer Experience CoE & CX AI Commercial Lead at Pfizer
📍 New York City Metropolitan Area, United States

Rodrigo is the Global CX & AI Commercial Lead at Pfizer, with over 16 years of experience in digital strategy and brand growth for the healthcare sector. He is a proven leader in enhancing customer experience and driving revenue. He holds a Bachelors degree in Advertising and Marketing Communications from ESPM.

He is passionate about healthcare and focuses on initiatives that lead to positive patient outcomes. His work on transformative programs has positively impacted over 100 million lives.

He recently moved into a new AI-focused leadership role to scale exceptional customer experiences by embedding AI-powered insights and human-centered design into team workflows.

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Experience
20 Years
Current Role
Global Customer Experience CoE & CX AI Commercial Lead
Location
New York City Metropolitan Area, United States
Personality Overview

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Priorities

Topics Rodrigo cares about

AI in Healthcare
His new role is the "CX AI Commercial Lead, " focused on proving that AI-augmented teams can revolutionize how healthcare companies deliver customer value.
Customer Experience (CX)
All of his recent roles at Pfizer have been centered on leading Global Customer Experience, and he holds a CX certification.
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Career

Work history

1-2026
Global Customer Experience CoE & CX AI Commercial Lead
Pfizer
1-2022 - 1-2026
Senior Director, Global CX & Digital Lead
Pfizer
9-2020 - 1-2022
Senior Director, Global Customer Experience (CX) Patient Lead
Pfizer
9-2018 - 9-2020
Senior Director, Global Customer Experience (CX) HCP Lead
Pfizer
9-2016 - 1-2018
Director, Omni-Channel Marketing Effectiveness, Pfizer Essential Health Latin America
Pfizer
In the press

Media appearances

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Education
1998 - 2002
Bachelor of Advertising and Marketing Communications
ESPM
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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