Rodrigo Almeida

Critic
DISC Type : C

Global Customer Experience CoE & CX AI Commercial Lead at Pfizer

New York City Metropolitan Area, United States

Overview

Rodrigo is the Global CX & AI Commercial Lead at Pfizer, with over 16 years of experience in digital strategy and brand growth for the healthcare sector. He is a proven leader in enhancing customer experience and driving revenue. He holds a Bachelors degree in Advertising and Marketing Communications from ESPM.

He is passionate about healthcare and focuses on initiatives that lead to positive patient outcomes. His work on transformative programs has positively impacted over 100 million lives.

He recently moved into a new AI-focused leadership role to scale exceptional customer experiences by embedding AI-powered insights and human-centered design into team workflows.

Personality Overview

Objective Thinker

Negotiator

ROI Driven

They prefer to analyze logically and value objective facts over emotions.  They like to take decisions independently and do not seek others' support often. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

AI in Healthcare
His new role is the "CX AI Commercial Lead, " focused on proving that AI-augmented teams can revolutionize how healthcare companies deliver customer value.
Customer Experience (CX)
All of his recent roles at Pfizer have been centered on leading Global Customer Experience, and he holds a CX certification.
Patient Outcomes
His professional summary explicitly states he is "passionate about healthcare and driving positive patient outcomes. "

Media Appearances

Rodrigo has no verified media appearances

Work History

1-2026
Global Customer Experience CoE & CX AI Commercial Lead at Pfizer
1-2022 - 1-2026
Senior Director, Global CX & Digital Lead at Pfizer
9-2020 - 1-2022
Senior Director, Global Customer Experience (CX) Patient Lead at Pfizer
9-2018 - 9-2020
Senior Director, Global Customer Experience (CX) HCP Lead at Pfizer
9-2016 - 1-2018
Director, Omni-Channel Marketing Effectiveness, Pfizer Essential Health Latin America at Pfizer

Education

1998 - 2002
Bachelor of Advertising and Marketing Communications from ESPM

More Information

Social Presence :

Prographics :

Exp : 20 Location : New York City Metropolitan Area, United States Job Level : N/A Designation : Global Customer Experience CoE & CX AI Commercial Lead at Pfizer
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Insights For Selling To Rodrigo

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Be formal and objective, they will appreciate it more
  • Tell them what ROI they can expect

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Do not use very emotional or colorful language
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rodrigo is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Rodrigo

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Rodrigo move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Rodrigo take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Rodrigo

Personality Compatibility


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