Rodrigo Soares

Critic
DISC Type : C

Collections Specialist at Salesforce

Toronto, Ontario, Canada

Overview

Rodrigo is a Credit & Collections Specialist with a unique technical background that includes desktop support, hardware installation, and VBA programming for automation. He has over eight years of experience managing third-party contracts for quality and compliance, complemented by an associates degree from Seneca Polytechnic.

He has a demonstrated history in leadership, having managed technical support teams and led recruiting processes to secure top talent. His interests lie with major technology corporations like Oracle and CGI.

His technical skills extend to web development, having single-handedly designed and maintained a full-featured company website.

Personality Overview

Negotiator

Objective Thinker

Critic

They don’t appreciate bells and whistles unless backed by data.  They like to do things independently and don’t look for support from others. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Credit & Collections
This is his current specialization and professional headline at Salesforce, indicating it is his primary area of focus.
Process Automation
He is a skilled VBA programmer, specifically highlighting his ability to automate tasks within Excel and Access.
Technical Support
Has a strong foundation in technical support roles, troubleshooting a wide range of issues for major campaigns like AT&T DirecTV and Microsoft.

Media Appearances

Rodrigo has no verified media appearances

Work History

1-2023
Collections Specialist at Salesforce
8-2022 - 10-2022
Tech Support Manager at Dynadot
7-2020 - 7-2021
Technical Support at Sitel
8-2019 - 6-2020
Microsoft Expert at Directly
4-2019
Webmaster at MedCentra

Education

2018 - 2020
Associate's degree from Seneca Polytechnic
2007 - 2009
Tecnólogo em gestão para instituições financeiras from Estácio

More Information

Social Presence :

Prographics :

Exp : 21 Location : Toronto, Ontario, Canada Job Level : Junior Designation : Collections Specialist at Salesforce
URL has been copied!

Insights For Selling To Rodrigo

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Tell them what ROI they can expect
  • Be formal and objective, they will appreciate it more

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Do not use very emotional or colorful language
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rodrigo is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Rodrigo

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Rodrigo move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Rodrigo take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Rodrigo

Personality Compatibility


Other Salesforce Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.