Rogério Rocha

Sharpshooter
DISC Type : DC

Head of Customer Success - LATAM at Netcore Cloud

Barueri, São Paulo, Brazil

Overview

Rogério is the Head of Customer Success for LATAM at Netcore Cloud, bringing over 15 years of experience in data, AI, and automation from roles at major firms like Carrefour. An alumnus of USP, he specializes in building scalable tech infrastructures and driving operational efficiency through data-driven strategies.

Colleagues describe Rogério as a "master at teaching" and a caring mentor who challenges others to grow. He is known for his great sense of humor, determination, and collaborative spirit, making him a valued team player who energizes his work environment.

He is passionate about continuous learning, recently earning certifications in the Make automation platform to simplify API integrations.

Personality Overview

Thorough Evaluator

ROI Driven

Precise But Practical

They respond well to strong and respectful communication.  More than the product, they care about the impact of the product. They are not always relationship oriented.

Topics They Care About

Applied AI & Automation
His career focuses on using AI, NLP, and Speech Analytics to automate operations. He is actively upskilling in modern automation tools like Make.
Data Governance
He has direct experience developing and implementing strategic policies for data democratization to ensure secure and efficient access across an organization.
Customer Success Strategy
His current role is focused on driving post-sales activities, including onboarding and consulting, to ensure successful adoption and value for LATAM customers.

Media Appearances

Rogério has no verified media appearances

Work History

9-2025
Head of Customer Success - LATAM at Netcore Cloud
2-2023 - 2-2024
Analytics Manager at Carrefour
1-2021 - 6-2022
Speech Analytics | Quality | OKR at Grupo Services
1-2020 - 1-2021
Digital Transformation Manager at Almawave
6-2018 - 2-2020
Analytics Manager at Comdata España & Latam

Education

9-2021 - 10-2021
Extensão from USP - Universidade de São Paulo
3-2025 - 4-2025
Online Media for Managers from ESPM Escola Superior de Propaganda e Marketing

More Information

Social Presence :

Prographics :

Exp : 5 Location : Barueri, São Paulo, Brazil Job Level : Mid-senior Designation : Head of Customer Success - LATAM at Netcore Cloud
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Insights For Selling To Rogério

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rogério is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Rogério

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Rogério move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Rogério take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Rogério

Personality Compatibility


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