Ronee Francis, MLIS CBRM

Commander
DISC Type : D

Director, Digital Strategies and Transformation (Customer Success) at Vanderbilt University

Nashville, Tennessee, United States

Overview

Ronee Francis is the Director of Enterprise Customer Success & Platform Adoption at Vanderbilt University. She specializes in translating complex technology into clear customer outcomes, focusing on SaaS, AI enablement, and executive governance. She is a Prosci® Certified Change Practitioner and a Certified Business Relationship Manager (CBRM).

Outside of her primary role, Ronee shows a keen interest in continuous learning and professional development. She actively participates in industry events like the Vanderbilt AI Symposium and values starting conversations by listening to customer needs rather than focusing on platforms or capabilities.

She is a recipient of the prestigious Pacesetter Award, given annually to a select few for building positive customer relationships and exemplary performance.

Personality Overview

Decisive

Risk-Taker

Impact-Driven

They prefer to move quickly, and expect the same from others.  They put a lot of effort into ensuring personal success. They are less concerned about the product and more about its potential impact.

Topics They Care About

Strategic Customer Success
Her entire career focuses on ensuring technology investments translate into adoption, value realization, and long-term trust for customers.
AI Enablement
It's a key part of her professional headline, and she recently attended the Vanderbilt AI Symposium, indicating a strong current interest in the topic.
Change Management
She is a Prosci® Certified Change Practitioner and views her work through the lens of helping organizations and customers adapt to new technology.

Media Appearances

Ronee has no verified media appearances

Work History

5-2024
Director, Digital Strategies and Transformation (Customer Success) at Vanderbilt University
5-2022 - 7-2024
Lead Relationship Manager, Information Technology at Vanderbilt University
2-2016 - 4-2022
Principal Relationship Manager, Information Technology at Vanderbilt University

Education

Master’s Degree from Wayne State University
Liberal Arts / Spanish from University of Montana

More Information

Social Presence :

Prographics :

Exp : 9 Location : Nashville, Tennessee, United States Job Level : Mid-senior Designation : Director, Digital Strategies and Transformation (Customer Success) at Vanderbilt University
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Insights For Selling To Ronee

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Speak about competitive differentiation that your product offers
  • Be respectful but crisp

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ronee is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Ronee

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Ronee move?

  • If convinced, they can reach decisions quite fast.
  • Can Ronee take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Ronee

Personality Compatibility


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