Ronee Francis, MLIS CBRM
Login to view DISC.Ronee Francis is the Director of Enterprise Customer Success & Platform Adoption at Vanderbilt University. She specializes in translating complex technology into clear customer outcomes, focusing on SaaS, AI enablement, and executive governance. She is a Prosci® Certified Change Practitioner and a Certified Business Relationship Manager (CBRM).
Outside of her primary role, Ronee shows a keen interest in continuous learning and professional development. She actively participates in industry events like the Vanderbilt AI Symposium and values starting conversations by listening to customer needs rather than focusing on platforms or capabilities.
She is a recipient of the prestigious Pacesetter Award, given annually to a select few for building positive customer relationships and exemplary performance.
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