Rosana Bratfich in

Rosana Bratfich

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Senior Director, IT Operations & Digital Workplace (Americas) — AI, ITSM, Devices, Service Delivery at Nestlé
📍 Ballwin, Missouri, United States

Rosana is a Senior Director at Nestlé, leading IT Operations and Digital Workplace across the Americas. She is recognized for driving digital and AI transformations, modernizing digital workplaces, and improving employee experience. Rosana holds certifications in Digital Transformation from MIT and Cloud & DevOps.

Outside of her professional life, Rosana is fluent in Portuguese (native) and English, with advanced Spanish. She recently celebrated six years of living in the U. S. with her family.

Rosana recently attended the Gartner Digital Workplace Summit 2026, highlighting her commitment to staying current with industry trends.

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Experience
10 Years
Current Role
Senior Director, IT Operations & Digital Workplace (Americas) — AI, ITSM, Devices, Service Delivery
Job Level
Senior
Location
Ballwin, Missouri, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rosana cares about

AI Adoption
As Senior Director, she spearheads AI adoption, including Generative AI/Copilot, across the Americas, moving AI from experimentation to everyday work.
Digital Workplace
She leads regional strategy and execution for digital workplace products, focusing on enhancing employee experience and productivity.
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Career

Work history

7-2025
Senior Director, IT Operations & Digital Workplace (Americas) — AI, ITSM, Devices, Service Delivery
Nestlé
10-2019 - 7-2025
Director Information Technology Zone Americas/ North America
Nestlé
12-2017 - 10-2019
Zone AMS Service Management Lead
Nestlé
4-1999 - 12-2000
Others: Information Technology Specialist
Nortel Networks, IBM, HP
Operations Manager
CSC - Computer Science Corporation
In the press

Media appearances

Nestlé Talent Marketplace: Rosana’s Ambition to Learn New Skills. Featured in Nestlé Jobs – Nestlé IT Blog
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Education
4-2023 - 1-2024
Digital Transformation certification
Massachusetts Institute of Technology
2000 - 2002
MBA
FGV - Fundação Getulio Vargas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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