Rowena Hammond in

Rowena Hammond

Examiner · DISC type sc
Head of Customer Demand Management at South East Water UK
📍 Kent, England, United Kingdom

Rowena Hammond is a customer-focused leader, currently serving as the Head of Customer Demand Management at South East Water UK. Her career is built on a deep expertise in customer experience and insight, with previous leadership roles at Saga plc. She holds a BA Hons from Canterbury Christ Church University.

Based on her social sharing, Rowena appears to have an interest in popular culture and new media, such as podcasts. She actively promotes career opportunities within her field, highlighting her engagement with the professional community and interest in building strong teams.

Her teams work was recognized with a BSI Kitemark for their commitment to providing inclusive and excellent service to vulnerable customers.

Read the full overview →
Experience
17 Years
Current Role
Head of Customer Demand Management
Job Level
Mid-senior
Location
Kent, England, United Kingdom
Personality Overview

How Rowena shows up

Status Quo Seeker
Late Adopter
Process Oriented

They are thorough and always follow a systematic approach. They do not like taking risks at all and go for proven options in the end. Being observant comes to them naturally.

Priorities

Topics Rowena cares about

Customer Insight
Her career history is centered on customer insight, and she has actively recruited for specialist roles in this area, indicating its high importance.
Vulnerable Customers
She has been quoted expressing pride in supporting over 115, 000 customers on a Priority Services Register and developing key charity partnerships.
+4 more topics Login to view topics
Career

Work history

7-2025
Head of Customer Demand Management
South East Water UK
7-2023 - 7-2025
Head of Customer Experience and Insight
South East Water UK
8-2019 - 4-2023
Head of Customer Insight
Saga plc.
5-2018 - 8-2019
Head of Customer Experience Insight
Saga plc.
10-2017 - 5-2018
Travel customer insight manager
Saga plc.
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2003 - 2006
BA Hons
Canterbury Christ Church University
1996 - 2003
Education details unavailable
Wilmington Hall School
Social presence
in
Behavioral profile

DISC profile (public)

s

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

Other South East Water UK Employees

Explore more public profiles from related professionals.

David Williams
David Williams
Interim Head of PMO
South East Water UK
 Richard Bannister
Richard Bannister
Head of Information Technology
South East Water UK

More profiles

Discover additional public profiles from our index.

Cécile Lizé-Thiry
Cécile Lizé-Thiry
Head of International Marketing
Air Charter Service
 Stephanie Crouth
Stephanie Crouth
Inside Sales Manager
Metal Roofing Systems
 Stephanie Byrnes
Stephanie Byrnes
Human Resources Manager
Precision Coating
 Stephanie Westbrook
Stephanie Westbrook
Director of Operations
Gardeneers
Unlock the full playbookSee exactly how to sell to Rowena. Free, 10 seconds.