Rubén Lozano

Observer
DISC Type : ic

Intake Specialist at Stafi

San Pedro Sula, Cortés, Honduras

Overview

Bilingual customer support specialist with over three years of experience across the telecommunications, SaaS, and healthcare industries. Rubén excels in technical troubleshooting and billing support, consistently meeting key performance metrics like CSAT and FCR. He is currently pursuing a Bachelor’s degree in Economics at Universidad Nacional Autónoma de Honduras.

His background includes supporting health insurance members, delivering B2B software technical support, and resolving complex inquiries for digital platforms. He is proficient in tools like Salesforce, Zendesk, and Jira, allowing him to adapt quickly to new client environments.

Rubén holds an EF SET English Certificate at the C2 Proficient level, showcasing his fluency and communication skills.

Personality Overview

Example Seeker

Assertive

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally good communicators and can be hard to convince. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Client Onboarding
His current role as a New Client Specialist focuses on successfully integrating new customers and ensuring their initial experience is positive.
SaaS Platforms
Has direct experience providing B2B technical support for software companies and is skilled in industry-standard tools like Salesforce, Zendesk, and Jira.
Data-Driven Support
His resume emphasizes consistently achieving key performance indicators such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).

Media Appearances

Rubén has no verified media appearances

Work History

10-2025
Intake Specialist at Stafi
12-2023 - 10-2025
Customer Support Specialist II at PartnerHero
3-2023 - 11-2023
Provider Operations Specialist at PartnerHero
12-2022 - 2-2023
Customer Support Specialist I at PartnerHero
2-2022 - 11-2022
Customer Service Representative at Concentrix

Education

2023 - 2027
Bachelor's degree from Universidad Nacional Autónoma de Honduras (UNAH)
2-2018 - 11-2019
High School Diploma from Instituto Experimental La Salle

More Information

Social Presence :

Prographics :

Exp : 3 Location : San Pedro Sula, Cortés, Honduras Job Level : Junior Designation : Intake Specialist at Stafi
URL has been copied!

Insights For Selling To Rubén

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rubén is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Rubén

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Rubén move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Rubén take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Rubén

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.