Rubén Lozano
Observer · DISC type icBilingual customer support specialist with over three years of experience across the telecommunications, SaaS, and healthcare industries. Rubén excels in technical troubleshooting and billing support, consistently meeting key performance metrics like CSAT and FCR. He is currently pursuing a Bachelor’s degree in Economics at Universidad Nacional Autónoma de Honduras.
His background includes supporting health insurance members, delivering B2B software technical support, and resolving complex inquiries for digital platforms. He is proficient in tools like Salesforce, Zendesk, and Jira, allowing him to adapt quickly to new client environments.
Rubén holds an EF SET English Certificate at the C2 Proficient level, showcasing his fluency and communication skills.
Read the full overview →How Rubén shows up
They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince. They ask a lot of questions and rely heavily on information and collaterals.
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DISC profile (public)
Influence (I)
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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