Rubin K. Stovall
Director CX at Thirty Madison
📍 Fort Lauderdale, Florida, United States
Rubin K. Stovall is the Director of CX at Thirty Madison, where he focuses on delivering "concierge-class" customer service. His career spans leadership roles in virtual health at Nurx and MDLIVE, and extensive experience at American Express. He is a graduate of Florida Agricultural and Mechanical University.
His leadership philosophy is centered on rapidly scaling for growth while maintaining a culture of extraordinary service and a maniacal focus on efficiency.
Read the full overview →Experience
20 Years
Current Role
Director CX
Job Level
Mid-senior
Location
Fort Lauderdale, Florida, United States
Personality Overview
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Priorities
Topics Rubin cares about
Concierge-Class Service
His professional mission is to build and maintain a top-tier servicing organization that provides extraordinary customer care.
Scaling CX Teams
He is focused on strategies that allow customer experience teams to scale rapidly to support business growth.
Career
Work history
2-2023
Director CX
Thirty Madison
3-2020
Operations Manager
Nurx
2-2013 - 3-2020
Director of Virtual Health Center Operatioins
MDLIVE, Inc.
12-2005 - 3-2020
Relationship Consultant Leader
American Express
6-2005 - 2-2013
Relationship Consultant Manager
American Express
In the press
Media appearances
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Education
Education details unavailable
Florida Agricultural and Mechanical University
Social presence
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