Rubin K. Stovall is the Director of CX at Thirty Madison, where he focuses on delivering "concierge-class" customer service. His career spans leadership roles in virtual health at Nurx and MDLIVE, and extensive experience at American Express. He is a graduate of Florida Agricultural and Mechanical University.
His leadership philosophy is centered on rapidly scaling for growth while maintaining a culture of extraordinary service and a maniacal focus on efficiency.
Rubin K. Stovall
Director CX at Thirty Madison
Fort Lauderdale, Florida, United States
Overview
Topics They Care About
Concierge-Class Service
His professional mission is to build and maintain a top-tier servicing organization that provides extraordinary customer care.
Scaling CX Teams
He is focused on strategies that allow customer experience teams to scale rapidly to support business growth.
Operational Efficiency
Describes himself as being "maniacally" focused on driving efficiency within his service organizations.
Media Appearances
Rubin has no verified media appearances
Work History
2-2023
Director CX at Thirty Madison
3-2020
Operations Manager at Nurx
2-2013 - 3-2020
Director of Virtual Health Center Operatioins at MDLIVE, Inc.
12-2005 - 3-2020
Relationship Consultant Leader at American Express
6-2005 - 2-2013
Relationship Consultant Manager at American Express
Education
Education details unavailable from Florida Agricultural and Mechanical University
More Information
Social Presence :
Prographics :
Exp : 20
Location : Fort Lauderdale, Florida, United States
Job Level : Mid-senior
Designation : Director CX at Thirty Madison
