Ruby Thomas

Critic
DISC Type : C

Manager, Customer Success & Technical Success Services - Adobe Digital Media at Adobe

Noida, Uttar Pradesh, India

Overview

Ruby is a Customer Success and Sales Leader at Adobe with over 14 years of experience driving SaaS adoption and revenue growth across global markets. She manages the Customer & Technical Success Services team for Adobe Digital Media. People often call her detail-oriented, organized, and a great team player.

She is a graduate of Amity University, where she earned her Master of Business Administration, and also holds a Bachelor of Computer Application.

She was named "International Client Success Manager" at Adobes 2020 International Sales Kick-off.

Personality Overview

Objective Thinker

Precise

Information Seeker

They enjoy working alone and do not rely on others very often.  Unless the value is proven by data, they are unlikely to value fancy features. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Customer Success Leadership
Her career is dedicated to leading customer success teams, driving adoption, and managing enterprise accounts for Adobe's global clients.
Building Teams
Actively and publicly recruits for her team, seeking strong technical and customer-facing professionals to support Adobe's growth.
Adobe Digital Media
Promotes and helps customers unlock the full value from Adobe's Digital Media solutions, including tools like Adobe Express and Adobe Sign.

Media Appearances

Ruby has no verified media appearances

Work History

2-2023
Manager, Customer Success & Technical Success Services - Adobe Digital Media at Adobe
2-2021 - 2-2023
Senior Client Success Manager -EMEA at Adobe
6-2019 - 1-2021
Client Success Manager - Americas & EMEA at Adobe
3-2017 - 5-2019
Inside Sales Manager | Adobe Business Direct at Adobe
11-2016 - 3-2017
Inside Sales Account Manager - Microsoft at Arvato Systems

Education

2011 - 2013
Master of Business Administration - MBA from Amity University, Greater Noida Campus
2008 - 2010
Bachelor of Computer Application from IIS (Deemed to be) University- Formerly ICG

More Information

Social Presence :

Prographics :

Exp : 14 Location : Noida, Uttar Pradesh, India Job Level : Middle Designation : Manager, Customer Success & Technical Success Services - Adobe Digital Media at Adobe
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Insights For Selling To Ruby

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • Be ready for penetrating questions and critical examination of your pitch
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Don't give superficial answers, they are easily rattled by them
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ruby is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Ruby

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Ruby move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Ruby take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Ruby

Personality Compatibility


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