Ruchika Mukul in

Ruchika Mukul

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COE Lead / Value Stream Lead at Commonwealth Bank
📍 Greater Melbourne Area, Australia

Ruchika is a business transformation leader with over 22 years of experience driving growth at Australias largest banks, ANZ and Commonwealth Bank. She specializes in shaping enterprise vision and delivering AI-enabled, customer-first solutions. Colleagues describe her as energetic, capable, and having a positive drive to deliver outcomes.

Outside of her core roles, Ruchika is focused on continuous learning, recently earning a certification in the fundamentals of Generative AI to stay at the forefront of technology. She is passionate about building strong teams and fostering a culture of excellence and growth.

After spending over 15 years at ANZ, she made a significant career move to join Commonwealth Bank.

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Experience
23 Years
Current Role
COE Lead / Value Stream Lead
Job Level
Senior
Location
Greater Melbourne Area, Australia
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ruchika cares about

AI-enabled Solutions
Leads the Wealth and Private Modernisation roadmap at CBA, delivering AI-enabled solutions to enhance the experience of high-net-worth clients.
Customer Experience
Her career has focused on reshaping customer and staff experiences through large-scale transformation programs and customer-centric design.
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Career

Work history

10-2023
COE Lead / Value Stream Lead
Commonwealth Bank
1-2023 - 10-2023
Executive Manager - Projects and Business Systems
Commonwealth Bank
8-2021 - 1-2023
Initiative Lead
ANZ
7-2019 - 8-2021
Initiative Lead ANZx / ANZPlus
ANZ
4-2018 - 7-2019
Product Owner | Program Manager
ANZ
In the press

Media appearances

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Education
2004 - 2006
Masters
La Trobe University
6-1998 - 6-2002
Bachelor's degree
Nagpur University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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