Rujia Wang

Critic
DISC Type : C

Head of Customer Experience, Product & Design Service Line, Global at Thoughtworks

Shanghai, China

Overview

Rujia Wang is the Global Head of Customer Experience, Product & Design at Thoughtworks, leading a team of over 250 people. With a background in economics and consulting at PwC, she specializes in building products that deliver measurable business value and has earned certifications in Generative AI and AI Agents.

Based on her professional focus and collaborations, Rujia appears passionate about the intersection of technology, customer-centric design, and business strategy. Her work involves shaping future-forward experiences in sectors like payments and automotive, demonstrating a commitment to industry-wide innovation and practical application of emerging tech.

Unique fact: Rujia led the strategy and build of the worlds first 1-on-1 luxury social commerce retail experience, delivering a 30% incremental revenue increase in its first quarter.

Personality Overview

Critic

ROI Driven

Negotiator

They choose to analyze logically and value facts to emotions.  They like to do things independently and don’t look for support from others. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

AI in CX
Hosted a virtual panel with leaders from Visa and Google on redefining customer experiences and products with AI, reflecting a deep interest in scaling AI-powered solutions.
Product Engineering
Organized a live discussion with product directors from Ford and Peloton on navigating the intersection of product management and engineering to build great software.
Customer-Obsessed Product Models
Focuses on helping companies adopt product operating models that wisely use limited resources to deliver maximum value to both the business and its customers.

Media Appearances

Rujia has no verified media appearances

Work History

2-2022
Head of Customer Experience, Product & Design Service Line, Global at Thoughtworks
10-2020 - 2-2022
Head of Customer Experience, Product & Design Service Line, China at Thoughtworks
5-2017 - 10-2020
Principal Consultant & Head of Customer Engagement, China at Thoughtworks
9-2013 - 4-2015
Senior Consultant, Economics and Digital Consulting at PwC Australia
4-2013 - 8-2013
Senior Solution Designer, The Difference at PwC Australia

Education

2008 - 2011
Bachelor of Economics from The Australian National University
2010 - 2011
Bachelor of Economics from The University of Hong Kong

More Information

Social Presence :

Prographics :

Exp : 15 Location : Shanghai, China Job Level : Mid-senior Designation : Head of Customer Experience, Product & Design Service Line, Global at Thoughtworks
URL has been copied!

Insights For Selling To Rujia

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Don't give superficial answers, they are easily rattled by them
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rujia is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Rujia

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Rujia move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Rujia take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Rujia

Personality Compatibility


Other Thoughtworks Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.