Rujia Wang in

Rujia Wang

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Head of Customer Experience, Product & Design Service Line, Global at Thoughtworks
📍 Shanghai, China

Rujia Wang is the Global Head of Customer Experience, Product & Design at Thoughtworks, leading a team of over 250 people. With a background in economics and consulting at PwC, she specializes in building products that deliver measurable business value and has earned certifications in Generative AI and AI Agents.

Based on her professional focus and collaborations, Rujia appears passionate about the intersection of technology, customer-centric design, and business strategy. Her work involves shaping future-forward experiences in sectors like payments and automotive, demonstrating a commitment to industry-wide innovation and practical application of emerging tech.

Unique fact: Rujia led the strategy and build of the worlds first 1-on-1 luxury social commerce retail experience, delivering a 30% incremental revenue increase in its first quarter.

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Experience
15 Years
Current Role
Head of Customer Experience, Product & Design Service Line, Global
Job Level
Mid-senior
Location
Shanghai, China
Personality Overview

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Priorities

Topics Rujia cares about

AI in CX
Hosted a virtual panel with leaders from Visa and Google on redefining customer experiences and products with AI, reflecting a deep interest in scaling AI-powered solutions.
Product Engineering
Organized a live discussion with product directors from Ford and Peloton on navigating the intersection of product management and engineering to build great software.
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Career

Work history

2-2022
Head of Customer Experience, Product & Design Service Line, Global
Thoughtworks
10-2020 - 2-2022
Head of Customer Experience, Product & Design Service Line, China
Thoughtworks
5-2017 - 10-2020
Principal Consultant & Head of Customer Engagement, China
Thoughtworks
9-2013 - 4-2015
Senior Consultant, Economics and Digital Consulting
PwC Australia
4-2013 - 8-2013
Senior Solution Designer, The Difference
PwC Australia
In the press

Media appearances

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Education
2008 - 2011
Bachelor of Economics
The Australian National University
2010 - 2011
Bachelor of Economics
The University of Hong Kong
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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