Russell is a global commercial executive at Johnson Controls with over 20 years experience linking strategy to execution for multi-billion-dollar businesses. Specializing in commercial planning and customer transformation, he holds a PhD from the University of the Witwatersrand. Colleagues describe him as a strategic, analytical, and passionate leader.
Outside of his corporate roles, Russell is deeply involved in the customer experience community, serving as a judge for the European Customer Centricity Awards and as a committee member for CXPA Ireland. His academic background is in marine science, suggesting an interest in the natural world.
Unique fact: He has authored scientific publications on the reproductive strategies of Sargassum seaweed off the coast of South Africa.
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