Ryan Pursey
Login to view DISC.Ryan Pursey is a seasoned contact centre leader with over two decades of experience across the telecoms, financial services, and healthcare sectors. As the Head of Group Contact Centre at Halfords, he specializes in resource planning and outsource partner management, focusing on large-scale customer service operations.
Recently, Ryan has been publicly involved in discussions around implementing advanced technology to enhance customer interactions. He participated in a conference session focused on transforming customer services at scale using proactive AI agents.
He has a demonstrated focus on leveraging technology like AI to improve customer service operations.
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Ryan has no verified education history
DISC profile (public)
DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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