Ryan Pursey
Observer · DISC type icRyan Pursey is a seasoned contact centre leader with over two decades of experience across the telecoms, financial services, and healthcare sectors. As the Head of Group Contact Centre at Halfords, he specializes in resource planning and outsource partner management, focusing on large-scale customer service operations.
Recently, Ryan has been publicly involved in discussions around implementing advanced technology to enhance customer interactions. He participated in a conference session focused on transforming customer services at scale using proactive AI agents.
He has a demonstrated focus on leveraging technology like AI to improve customer service operations.
Read the full overview →How Ryan shows up
They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince. They ask a lot of questions and rely heavily on information and collaterals.
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Ryan has no verified education history
DISC profile (public)
Influence (I)
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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