Ryan Pursey

Observer
DISC Type : ic

Head of Group Contact Centre at Halfords

Milton Keynes, England, United Kingdom

Overview

Ryan Pursey is a seasoned contact centre leader with over two decades of experience across the telecoms, financial services, and healthcare sectors. As the Head of Group Contact Centre at Halfords, he specializes in resource planning and outsource partner management, focusing on large-scale customer service operations.

Recently, Ryan has been publicly involved in discussions around implementing advanced technology to enhance customer interactions. He participated in a conference session focused on transforming customer services at scale using proactive AI agents.

He has a demonstrated focus on leveraging technology like AI to improve customer service operations.

Personality Overview

Assertive

Curious

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally good communicators and can be hard to convince. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

AI in Customer Service
Featured as a speaker on a panel about using proactive AI agents to transform customer services at scale for Halfords.
Contact Centre Transformation
His senior role and public speaking engagements indicate a focus on evolving large-scale contact centre operations and strategy.
Team & Partner Management
Specializes in managing outsourced partners and frequently expresses pride and appreciation for his internal teams' performance and collaboration.

Media Appearances

Ryan has no verified media appearances

Work History

10-2023
Head of Group Contact Centre at Halfords
1-2022 - 9-2023
Head Of Operations at Capita
4-2019 - 7-2022
Head of Resource Planning & Partner Management at Volkswagen Financial Services
6-2017 - 4-2019
Contractor at Volkswagen Financial Services (UK)
2-2017 - 12-2017
Interim Consultant at Bullen Healthcare

Education

Ryan has no verified education history

More Information

Social Presence :

Prographics :

Exp : 19 Location : Milton Keynes, England, United Kingdom Job Level : Mid-senior Designation : Head of Group Contact Centre at Halfords
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Insights For Selling To Ryan

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Build rapport, it will come handy to handle hard questions later
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ryan is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Ryan

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Ryan move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Ryan take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Ryan

Personality Compatibility


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