Ryan S. in

Ryan S.

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Senior Director of Engineering at Intercom
📍 Ireland

Ryan is the Senior Director of Engineering at Intercom, where he leads the Core Technologies and Infrastructure Group in building AI-first customer service solutions like Fin. ai. He is a board member of The Rails Foundation and a graduate of Trinity College Dublin, focusing on creating reliable, scalable platforms for engineering teams.

Outside of his tech career, Ryan has a significant background in professional sports. He was a full-time elite/pro cyclist between 2010 and 2015, competing in both mountain and road biking disciplines. He has won multiple national titles and was recognized as the Irish Cyclist of the Year on two occasions.

Unique fact: He is a two-time Irish Cyclist of the Year with national titles in both mountain and road bike racing.

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Experience
12 Years
Current Role
Senior Director of Engineering
Job Level
Senior
Location
Ireland
Personality Overview

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Priorities

Topics Ryan cares about

AI in Customer Service
He leads the engineering teams building Fin. ai, Intercom's AI agent, and actively promotes the company's AI platform strategy and its benefits for enterprise clients.
Platform Reliability
He is focused on building platforms where "the right thing is the easy thing" for hundreds of engineers, emphasizing reliability as a core mission for his infrastructure teams.
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Career

Work history

9-2025
Senior Director of Engineering
Intercom
9-2023 - 9-2025
Director of Engineering
Intercom
9-2021 - 8-2023
Senior Engineering Manager
Intercom
5-2024
Board Member
Ruby on Rails - The Rails Foundation
1-2008
Director, Founder
Tuskar Rock Software
In the press

Media appearances

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Education
2000 - 2004
BA-MOD
Trinity College Dublin
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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