Ryan S.

Collaborator
DISC Type : is

Senior Director of Engineering at Intercom

Ireland

Overview

Ryan is the Senior Director of Engineering at Intercom, where he leads the Core Technologies and Infrastructure Group in building AI-first customer service solutions like Fin. ai. He is a board member of The Rails Foundation and a graduate of Trinity College Dublin, focusing on creating reliable, scalable platforms for engineering teams.

Outside of his tech career, Ryan has a significant background in professional sports. He was a full-time elite/pro cyclist between 2010 and 2015, competing in both mountain and road biking disciplines. He has won multiple national titles and was recognized as the Irish Cyclist of the Year on two occasions.

Unique fact: He is a two-time Irish Cyclist of the Year with national titles in both mountain and road bike racing.

Personality Overview

Example Driven

Fair-minded

Appreciative

They are more likely to opt for solutions that are proven in the market.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Scenarios where both sides can come out as winners appeal to them greatly.

Topics They Care About

AI in Customer Service
He leads the engineering teams building Fin. ai, Intercom's AI agent, and actively promotes the company's AI platform strategy and its benefits for enterprise clients.
Platform Reliability
He is focused on building platforms where "the right thing is the easy thing" for hundreds of engineers, emphasizing reliability as a core mission for his infrastructure teams.
Ruby on Rails
He serves as a Board Member for The Rails Foundation, a non-profit organization dedicated to helping the Ruby on Rails ecosystem prosper.

Media Appearances

Ryan has no verified media appearances

Work History

9-2025
Senior Director of Engineering at Intercom
9-2023 - 9-2025
Director of Engineering at Intercom
9-2021 - 8-2023
Senior Engineering Manager at Intercom
5-2024
Board Member at Ruby on Rails - The Rails Foundation
1-2008
Director, Founder at Tuskar Rock Software

Education

2000 - 2004
BA-MOD from Trinity College Dublin

More Information

Social Presence :

Prographics :

Exp : 12 Location : Ireland Job Level : Senior Designation : Senior Director of Engineering at Intercom
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Insights For Selling To Ryan

During A Call Or A Meeting

DO's

  • Take time to make them feel comfortable before getting to the main pitch
  • When asking them questions, sound relatable and informal
  • Use testimonials, case studies to show them why it is a low-risk, high-value decision

DONT's

  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t ask too many questions that sound too dry and objective
  • Don’t get into excessive details unless prompted

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ryan is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Ryan

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Ryan move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Ryan take some risk or not?

  • It is unlikely that they will take many risks.

You And Ryan

Personality Compatibility


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