Ryan Su

Observer
DISC Type : ci

Director of Accounting at ServiceNow

United States

Overview

Ryan Su is the Director of Accounting at ServiceNow, leveraging a strong background in global enterprise software and real estate. An alumnus of Baruch College and California State University, Fullerton, he specializes in financial reporting, revenue recognition, and enhancing audit readiness, with previous experience at IBM, SL Green Realty, and BDO USA.

He is keenly interested in the evolution of artificial intelligence within finance, specifically the shift from assistive AI to autonomous "agentic AI" and its impact on operations, controls, and accountability within the industry.

Personality Overview

Example Seeker

Curious

Value Driven

They ask a lot of questions and rely heavily on information and collaterals.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince.

Topics They Care About

Agentic AI in Finance
Expressed interest in how autonomous AI is redefining financial operations, controls, and accountability, moving beyond simple task automation.
Revenue Recognition
Possesses deep experience in revenue accounting under ASC 606, supporting complex business models at ServiceNow and IBM.
Financial Process Improvement
Focuses on strengthening close and reporting processes, enhancing audit readiness, and improving internal controls to deliver decision-ready insights.

Media Appearances

Ryan has no verified media appearances

Work History

10-2022
Director of Accounting at ServiceNow
4-2016 - 12-2021
Revenue Accounting Manager at IBM
11-2010 - 1-2016
Budget and Analysis Manager at SL Green Realty Corp.
1-2006 - 8-2010
Accounting Supervisor at BDO USA
5-2003 - 1-2006
Senior Accountant at BDO USA

Education

MS from Baruch College
BS from California State University, Fullerton

More Information

Social Presence :

Prographics :

Exp : 21 Location : United States Job Level : Mid-senior Designation : Director of Accounting at ServiceNow
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Insights For Selling To Ryan

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ryan is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Ryan

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Ryan move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Ryan take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Ryan

Personality Compatibility


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