Sérgio Rago in

Sérgio Rago

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Customer Experience Head - CAEC at Unimed Fesp
📍 São Paulo, Brazil

Sérgio Rago is a seasoned professional with 25 years of experience leading customer experience and operations teams in the healthcare, telecom, and financial sectors. Currently the Customer Experience Head at Unimed Fesp, he is a graduate of Universidade Metodista de São Paulo. Colleagues describe him as driven, innovative, and an excellent problem solver.

He strongly believes, "There is no turning back – the future will be digital. "

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Experience
15 Years
Current Role
Customer Experience Head - CAEC
Location
São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sérgio cares about

Customer Experience
His entire career is focused on customer relationship management, evidenced by his leadership roles and sponsorship of a R$5. 5 million Salesforce and Omnichannel project at Unimed Fesp.
Digital Transformation
He is a specialist in digital transformation, leading the restructuring of service channels and stating his belief that the future of the health world will be increasingly digital.
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Career

Work history

11-2019
Customer Experience Head - CAEC
Unimed Fesp
11-2017 - 4-2019
Customer Experience - Community Products Line
UnitedHealth Group
12-2016 - 11-2017
Operations Director - Next Clinics
UnitedHealth Group
3-2013 - 12-2016
Contact Center Director
Amil Assistência Médica
4-2011 - 2-2013
Operations Director - Hapvida Clinics
Hapvida
In the press

Media appearances

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Education
Bachelor's in Social Communication
Universidade Metodista de São Paulo
Post Graduation
ESPM Escola Superior de Propaganda e Marketing
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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