Sérgio Rago in

Sérgio Rago

Sharpshooter · DISC type CD
Customer Experience Head - CAEC at Unimed Fesp
📍 São Paulo, Brazil

Sérgio Rago is a seasoned professional with 25 years of experience leading customer experience and operations teams in the healthcare, telecom, and financial sectors. Currently the Customer Experience Head at Unimed Fesp, he is a graduate of Universidade Metodista de São Paulo. Colleagues describe him as driven, innovative, and an excellent problem solver.

He strongly believes, "There is no turning back – the future will be digital. "

Read the full overview →
Experience
15 Years
Current Role
Customer Experience Head - CAEC
Location
São Paulo, Brazil
Personality Overview

How Sérgio shows up

ROI Driven
Rigorous & Demanding
Fast But Analytical

They are not focused on building rapport and relationships. They like to act fast and expect others to do the same. They like to be in a position where they can control the conversation and terms.

Priorities

Topics Sérgio cares about

Customer Experience
His entire career is focused on customer relationship management, evidenced by his leadership roles and sponsorship of a R$5. 5 million Salesforce and Omnichannel project at Unimed Fesp.
Digital Transformation
He is a specialist in digital transformation, leading the restructuring of service channels and stating his belief that the future of the health world will be increasingly digital.
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Career

Work history

11-2019
Customer Experience Head - CAEC
Unimed Fesp
11-2017 - 4-2019
Customer Experience - Community Products Line
UnitedHealth Group
12-2016 - 11-2017
Operations Director - Next Clinics
UnitedHealth Group
3-2013 - 12-2016
Contact Center Director
Amil Assistência Médica
4-2011 - 2-2013
Operations Director - Hapvida Clinics
Hapvida
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor's in Social Communication
Universidade Metodista de São Paulo
Post Graduation
ESPM Escola Superior de Propaganda e Marketing
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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