Sérgio Rago

Sharpshooter
DISC Type : CD

Customer Experience Head - CAEC at Unimed Fesp

São Paulo, Brazil

Overview

Sérgio Rago is a seasoned professional with 25 years of experience leading customer experience and operations teams in the healthcare, telecom, and financial sectors. Currently the Customer Experience Head at Unimed Fesp, he is a graduate of Universidade Metodista de São Paulo. Colleagues describe him as driven, innovative, and an excellent problem solver.

He strongly believes, "There is no turning back – the future will be digital. "

Personality Overview

ROI Driven

Rigorous & Demanding

Fast But Analytical

They are not focused on building rapport and relationships.  They like to act fast and expect others to do the same. They like to be in a position where they can control the conversation and terms.

Topics They Care About

Customer Experience
His entire career is focused on customer relationship management, evidenced by his leadership roles and sponsorship of a R$5. 5 million Salesforce and Omnichannel project at Unimed Fesp.
Digital Transformation
He is a specialist in digital transformation, leading the restructuring of service channels and stating his belief that the future of the health world will be increasingly digital.
Healthcare Innovation
He has a long career in healthcare and actively participates in industry events like "Innovation Day" at Unimed Fesp, focusing on the future of the sector.

Media Appearances

Sérgio has no verified media appearances

Work History

11-2019
Customer Experience Head - CAEC at Unimed Fesp
11-2017 - 4-2019
Customer Experience - Community Products Line at UnitedHealth Group
12-2016 - 11-2017
Operations Director - Next Clinics at UnitedHealth Group
3-2013 - 12-2016
Contact Center Director at Amil Assistência Médica
4-2011 - 2-2013
Operations Director - Hapvida Clinics at Hapvida

Education

Bachelor's in Social Communication from Universidade Metodista de São Paulo
Post Graduation from ESPM Escola Superior de Propaganda e Marketing

More Information

Social Presence :

Prographics :

Exp : 15 Location : São Paulo, Brazil Job Level : N/A Designation : Customer Experience Head - CAEC at Unimed Fesp
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Insights For Selling To Sérgio

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Objectively showcase the impact that your product creates
  • Speak about competitive differentiation that your product offers

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Do not spend too much time focusing on product tech or features
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sérgio is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Sérgio

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Sérgio move?

  • They can take decisions very fast if you manage to convince them.
  • Can Sérgio take some risk or not?

  • The risks don’t matter much to them.

You And Sérgio

Personality Compatibility


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