Sabitha Kappan

Examiner
DISC Type : sc

Solutions Delivery Manager at Tata Consultancy Services

Greater Sydney Area, Australia

Overview

Sabitha Kappan is a long-serving Business Relationship Manager at Tata Consultancy Services, with a career spanning over 25 years at the company. She specializes in solution delivery and managing key client relationships, particularly within the banking and financial services sector, and holds a Bachelor of Technology degree.

After 25 years at TCS, she shared that she joined with very little software skill but a great deal of passion and curiosity.

Personality Overview

Process Oriented

Overcautious

Tough To Convince

Being observant comes to them naturally.  The only way to convince them is by showing them examples and ample proof. They tend to be clear about their needs and limitations and are unlikely to promise too much.

Topics They Care About

Client Relationships
As a Business Relationship Manager with a long history in delivery, she focuses on building and maintaining strong partnerships with key clients in the financial sector.
Financial Services Tech
Her experience is heavily concentrated on providing IT solutions for major banking clients like the Commonwealth Bank.
Career Longevity
She celebrated a 25-year career milestone at TCS, highlighting the importance of passion and curiosity in building a long-term professional home.

Media Appearances

Sabitha has no verified media appearances

Work History

Solutions Delivery Manager at Tata Consultancy Services

Education

Sabitha has no verified education history

More Information

Social Presence :

Prographics :

Exp : N/A Location : Greater Sydney Area, Australia Job Level : Middle Designation : Solutions Delivery Manager at Tata Consultancy Services
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Insights For Selling To Sabitha

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sabitha is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Sabitha

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Sabitha move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Sabitha take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Sabitha

Personality Compatibility


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