Sabrina Melges in

Sabrina Melges

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Gerente Central de Relacionamento at Seguros Unimed
📍 São Paulo, Brazil

Sabrina Melges is a senior customer experience manager with 24 years of expertise in the health sector, currently leading the Relationship Center at Seguros Unimed. She specializes in digital transformation and managing large teams of over 800 people. People who have worked with her often describe her as committed, determined, and innovative.

Her professional interests include major technology and consulting firms like IBM and Accenture, suggesting a strong focus on corporate innovation and large-scale technological solutions to enhance customer relationships.

She has deep knowledge of continuous improvement methodologies, including Kaizen, Scrum, PDCA, and DMAIC.

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Experience
19 Years
Current Role
Gerente Central de Relacionamento
Location
São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Sabrina cares about

Customer Experience
Her entire career is focused on CX, with certifications in the field and a goal of impacting client loyalty and user experience in the health industry.
Digital Service
She has solid experience implementing and managing digital channels, including voice, WhatsApp, and telemedicine, using platforms like Genesys, Twilio, and Salesforce.
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Career

Work history

1-2026
Gerente Central de Relacionamento
Seguros Unimed
5-2022 - 1-2026
Gerente de Experiência do Cliente Sênior
Dasa
5-2022 - 9-2025
Gerente de Experiência do Cliente
Dasa
1-2021 - 5-2022
Gerente de relacionamento com o cliente
DaVita Serviços Médicos
2-2015 - 8-2020
Gerente de atendimento ao cliente
Grupo NotreDame Intermédica
In the press

Media appearances

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Education
2019 - 4-2021
Pós Graduação
UniCesumar
1-2002 - 12-2006
graduação
Centro Universitário São Camilo
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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