Sabrina Melges

Sharpshooter
DISC Type : DC

Gerente Central de Relacionamento at Seguros Unimed

São Paulo, Brazil

Overview

Sabrina Melges is a senior customer experience manager with 24 years of expertise in the health sector, currently leading the Relationship Center at Seguros Unimed. She specializes in digital transformation and managing large teams of over 800 people. People who have worked with her often describe her as committed, determined, and innovative.

Her professional interests include major technology and consulting firms like IBM and Accenture, suggesting a strong focus on corporate innovation and large-scale technological solutions to enhance customer relationships.

She has deep knowledge of continuous improvement methodologies, including Kaizen, Scrum, PDCA, and DMAIC.

Personality Overview

Thorough Evaluator

Precise But Practical

ROI Driven

They do not care very much about building rapport or relationships.  They like to stay in control of the negotiation or defining of the terms. They are less concerned about the product and more about its potential impact.

Topics They Care About

Customer Experience
Her entire career is focused on CX, with certifications in the field and a goal of impacting client loyalty and user experience in the health industry.
Digital Service
She has solid experience implementing and managing digital channels, including voice, WhatsApp, and telemedicine, using platforms like Genesys, Twilio, and Salesforce.
Large-Scale Leadership
She has a proven track record of managing over 800 collaborators and is recognized for her ability to develop and engage her teams to achieve results.

Media Appearances

Sabrina has no verified media appearances

Work History

1-2026
Gerente Central de Relacionamento at Seguros Unimed
5-2022 - 1-2026
Gerente de Experiência do Cliente Sênior at Dasa
5-2022 - 9-2025
Gerente de Experiência do Cliente at Dasa
1-2021 - 5-2022
Gerente de relacionamento com o cliente at DaVita Serviços Médicos
2-2015 - 8-2020
Gerente de atendimento ao cliente at Grupo NotreDame Intermédica

Education

2019 - 4-2021
Pós Graduação from UniCesumar
1-2002 - 12-2006
graduação from Centro Universitário São Camilo

More Information

Social Presence :

Prographics :

Exp : 19 Location : São Paulo, Brazil Job Level : N/A Designation : Gerente Central de Relacionamento at Seguros Unimed
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Insights For Selling To Sabrina

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Objectively showcase the impact that your product creates
  • Refer to testimonials from well-known industry leaders

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t be in a rush to invite them for a social meet and greet
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sabrina is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Sabrina

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Sabrina move?

  • If convinced, they can reach decisions quite fast.
  • Can Sabrina take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Sabrina

Personality Compatibility


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