Sagarika Sinha

Inquirer
DISC Type : dc

Global Service Delivery Manager at Together Light Incorporated

Lucknow, Uttar Pradesh, India

Overview

Sagarika is a results-driven leader in customer success and service delivery, managing international teams and outsourced partners. With an MBA from Christ University, she excels at driving KPIs and enhancing service benchmarks. Colleagues describe her as a leader with an unwavering commitment who remains calm under pressure.

Sagarika is passionate about continuous professional development and the pursuit of knowledge. She actively seeks out new skills and perspectives, recently completing a certification in Generative AI to apply transformative insights to her work and elevate the customer journey.

She recently completed the Generative AI Foundations Certificate Program with Microsoft.

Personality Overview

Hard To Convince

Judgemental

ROI Conscious

They don’t always try to control the conversation but neither do they like yielding it fully.  They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Topics They Care About

Leadership Development
Writes about her principles for leadership, focusing on connection and clarity, and expresses a passion for training customer success agents to become future industry leaders.
Generative AI
Recently completed a certification program in Generative AI with Microsoft and is eager to apply these new skills and insights to her professional role.
Customer Journey
Passionate about combining structured processes with empathetic leadership to elevate customer experiences and build high-performing support teams.

Media Appearances

Sagarika has no verified media appearances

Work History

11-2024 - 4-2025
Global Service Delivery Manager at Together Light Incorporated
10-2023 - 5-2024
General Manager/ Financial Advisor at Nifsenfinserve Pvt Ltd
10-2021 - 12-2023
Founder and Managing Director at A.A.S.A Creatives and Care
2-2023 - 8-2023
Regional Head (PM) at English Quest
9-2020 - 11-2021
Deputy Manager at ICICI Bank

Education

2017 - 2019
Master of Business Administration - MBA from Christ University, Bangalore
8-2015 - 8-2016
Postgraduate Degree from The Maharaja Sayajirao University of Baroda

More Information

Social Presence :

Prographics :

Exp : 3 Location : Lucknow, Uttar Pradesh, India Job Level : N/A Designation : Global Service Delivery Manager at Together Light Incorporated
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Insights For Selling To Sagarika

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Highlight the competitive differentiation of your product
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Avoid repeating yourself or making generalizations
  • Don't try too hard to get friendly, let it happen with time
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sagarika is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Sagarika

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Sagarika move?

  • Their decision making speed is somewhere in the middle.
  • Can Sagarika take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Sagarika

Personality Compatibility


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