Sahil Bhatia in

Sahil Bhatia

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Manager, Customer Success at Birdeye
📍 Gurugram, Haryana, India

Sahil Bhatia is a Customer Success Manager at Birdeye with over a decade of experience in the SaaS industry. With a background that also includes banking at Barclays, he specializes in driving customer retention and revenue growth across US and UK markets. He holds a Bachelor of Commerce from Delhi University.

Sahil is a motivated leader focused on personal and team development. He often shares inspirational content about persistence, achieving goals, and the qualities of effective leadership, indicating a strong value placed on mentorship and determination in his professional life.

He has successfully managed and implemented customer success strategies in both the United States and the United Kingdom.

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Experience
14 Years
Current Role
Manager, Customer Success
Job Level
Middle
Location
Gurugram, Haryana, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sahil cares about

Customer Retention
His role centers on strengthening customer retention, managing churn, and improving renewal predictability for recurring revenue.
SaaS Revenue Growth
He specializes in increasing Net Revenue Retention (NRR) and securing multi-year ARR agreements to stabilize revenue.
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Career

Work history

4-2023
Manager, Customer Success
Birdeye
7-2021 - 4-2023
Team Lead - Customer Success
Birdeye
1-2019 - 7-2021
Customer Success Manager - Mid Market & Commercial
Birdeye
9-2015 - 11-2018
Retention Specialist
Adobe
2-2011 - 9-2015
Business Banker
Barclays UK
In the press

Media appearances

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Education
2004 - 2006
high school
Apeejay School Faridabad
2007 - 2011
Bachelor of Commerce (B.Com.)
Delhi University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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