Sahil Bhatia

Critic
DISC Type : C

Manager, Customer Success at Birdeye

Gurugram, Haryana, India

Overview

Sahil Bhatia is a Customer Success Manager at Birdeye with over a decade of experience in the SaaS industry. With a background that also includes banking at Barclays, he specializes in driving customer retention and revenue growth across US and UK markets. He holds a Bachelor of Commerce from Delhi University.

Sahil is a motivated leader focused on personal and team development. He often shares inspirational content about persistence, achieving goals, and the qualities of effective leadership, indicating a strong value placed on mentorship and determination in his professional life.

He has successfully managed and implemented customer success strategies in both the United States and the United Kingdom.

Personality Overview

Information Seeker

Critic

ROI Driven

Unless the value is proven by data, they are unlikely to value fancy features.  It is very likely that they will negotiate pricing or other important terms. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Customer Retention
His role centers on strengthening customer retention, managing churn, and improving renewal predictability for recurring revenue.
SaaS Revenue Growth
He specializes in increasing Net Revenue Retention (NRR) and securing multi-year ARR agreements to stabilize revenue.
Leadership & Coaching
He is focused on coaching high-performing teams to become strategic partners and frequently posts about leadership principles.

Media Appearances

Sahil has no verified media appearances

Work History

4-2023
Manager, Customer Success at Birdeye
7-2021 - 4-2023
Team Lead - Customer Success at Birdeye
1-2019 - 7-2021
Customer Success Manager - Mid Market & Commercial at Birdeye
9-2015 - 11-2018
Retention Specialist at Adobe
2-2011 - 9-2015
Business Banker at Barclays UK

Education

2004 - 2006
high school from Apeejay School Faridabad
2007 - 2011
Bachelor of Commerce (B.Com.) from Delhi University

More Information

Social Presence :

Prographics :

Exp : 14 Location : Gurugram, Haryana, India Job Level : Middle Designation : Manager, Customer Success at Birdeye
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Insights For Selling To Sahil

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be formal and objective, they will appreciate it more

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Make extra effort to not seem pushy or confrontational
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sahil is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Sahil

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Sahil move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Sahil take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Sahil

Personality Compatibility


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