Saimon Silva

Observer
DISC Type : ic

Custumer Service Operation at Procter & Gamble

Barueri, São Paulo, Brazil

Overview

Saimon is a customer service operations professional with a strong background in commercial negotiations, financial analysis, and customer retention. He leverages technical expertise from his education in computer networks and an ITIL certification to manage and improve processes. His career includes impactful roles at Procter & Gamble, Cielo, and UOL.



He has direct experience negotiating profitability margins and tariffs with major Brazilian banks, including Bradesco, Banco do Brasil, and Caixa.

Personality Overview

Example Seeker

Value Driven

Curious

They are likely to ask many questions and look heavily for supporting information.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Customer Retention
His background includes managing churn for large clients and working on predictive retention strategies, indicating a focus on long-term customer value.
Commercial Negotiations
He has extensive experience in negotiations with banks and business executives, focusing on profitability, tariffs, and securing favorable terms for new business.
Service Process Improvement
Possessing an ITIL certification and experience in mapping processes, he is focused on enhancing the quality and efficiency of customer service operations.

Media Appearances

Saimon has no verified media appearances

Work History

2-2021
Custumer Service Operation at Procter & Gamble
5-2017 - 1-2021
Analista de Operações Comerciais at Cielo
4-2017 - 5-2017
Acessor de negócios Bancos at Cielo
10-2016 - 3-2017
Analista Jr at UOL - Universo Online
9-2015 - 8-2016
Analista de Suporte a Sistema SITEF at SKYTEF

Education

2016 - 2019
Redes de Computadores from Faculdade Municipal de Barueri
2005 - 2007
Técnico em Eletrônica from Instituto Tecnológico de Barueri

More Information

Social Presence :

Prographics :

Exp : 10 Location : Barueri, São Paulo, Brazil Job Level : N/A Designation : Custumer Service Operation at Procter & Gamble
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Insights For Selling To Saimon

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Ask them questions to understand their needs better while staying affable
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Saimon is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Saimon

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Saimon move?

  • They like to analyze well and then make their decisions.
  • Can Saimon take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Saimon

Personality Compatibility


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