Saimon Silva in

Saimon Silva

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Custumer Service Operation at Procter & Gamble
📍 Barueri, São Paulo, Brazil

Saimon is a customer service operations professional with a strong background in commercial negotiations, financial analysis, and customer retention. He leverages technical expertise from his education in computer networks and an ITIL certification to manage and improve processes. His career includes impactful roles at Procter & Gamble, Cielo, and UOL.

He has direct experience negotiating profitability margins and tariffs with major Brazilian banks, including Bradesco, Banco do Brasil, and Caixa.

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Experience
10 Years
Current Role
Custumer Service Operation
Location
Barueri, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Saimon cares about

Customer Retention
His background includes managing churn for large clients and working on predictive retention strategies, indicating a focus on long-term customer value.
Commercial Negotiations
He has extensive experience in negotiations with banks and business executives, focusing on profitability, tariffs, and securing favorable terms for new business.
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Career

Work history

2-2021
Custumer Service Operation
Procter & Gamble
5-2017 - 1-2021
Analista de Operações Comerciais
Cielo
4-2017 - 5-2017
Acessor de negócios Bancos
Cielo
10-2016 - 3-2017
Analista Jr
UOL - Universo Online
9-2015 - 8-2016
Analista de Suporte a Sistema SITEF
SKYTEF
In the press

Media appearances

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Education
2016 - 2019
Redes de Computadores
Faculdade Municipal de Barueri
2005 - 2007
Técnico em Eletrônica
Instituto Tecnológico de Barueri
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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