Sally Foster is a leader in global customer support, known for transforming underperforming teams into award-winning organizations. With extensive experience in enterprise software and internet security at companies like IBM and ISS, she has a proven record of dramatically increasing customer satisfaction. She holds a Bachelor of Arts from the University of Maryland and a Juris Doctorate from Wake Forest University School of Law.
Colleagues describe her as a consummate professional, a great partner, a mentor, and a champion for her team. She is recognized for her ability to challenge assumptions and think beyond the present, fostering low employee turnover even in high-stress environments.
She once grew a customer support organization from 60% to 94% customer satisfaction.
Read the full overview →They tend to be agreeable by nature, so take their promises with a pinch of salt. They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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