Sally Foster in

Sally Foster

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Director of Worldwide Customer Support at IBM - Tivoli Security
📍 Atlanta, Georgia, United States

Sally Foster is a leader in global customer support, known for transforming underperforming teams into award-winning organizations. With extensive experience in enterprise software and internet security at companies like IBM and ISS, she has a proven record of dramatically increasing customer satisfaction. She holds a Bachelor of Arts from the University of Maryland and a Juris Doctorate from Wake Forest University School of Law.

Colleagues describe her as a consummate professional, a great partner, a mentor, and a champion for her team. She is recognized for her ability to challenge assumptions and think beyond the present, fostering low employee turnover even in high-stress environments.

She once grew a customer support organization from 60% to 94% customer satisfaction.

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Experience
39 Years
Current Role
Director of Worldwide Customer Support
Job Level
Mid-senior
Location
Atlanta, Georgia, United States
Personality Overview

How Sally shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sally cares about

Customer Support Transformation
Her career is defined by turning around customer support departments, such as transforming a poorly managed group into an award-winning center with 94% customer satisfaction.
Operational Excellence
Focuses on process improvement and effective day-to-day operations, having held roles like COO and General Manager in various technology firms.
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Career

Work history

6-2002
Director of Worldwide Customer Support
IBM - Tivoli Security
6-2002 - 10-2006
Vice President, Global Customer Support
Internet Security Systems, Inc.
6-2001 - 6-2002
President
OI Partners
1-2000 - 1-2001
Chief Executive Officer and Chief Operating Officer/President
Computer Jobs
1-1997 - 1-1999
General Manager and Vice President
Clarus Corporation
In the press

Media appearances

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Education
Bachelor of Arts
University of Maryland
Juris Doctorate
Wake Forest University School of Law
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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