Salma Azmi

Enthusiast
DISC Type : i

Assistant Consultant | Service , Change & Incident manager at Tata Consultancy Services

Chennai, Tamil Nadu, India

Overview

Salma Azmi is an IT Service, Change, and Incident Manager with over 20 years of experience at major technology firms like Tata Consultancy Services and Wipro. She specializes in improving service efficiency and ensuring business continuity for clients in the BFSI, Telecom, and Retail industries using ITIL best practices.

Based in Chennai, she has a long and stable career history focused on large-scale enterprise environments. Her recent activity indicates she is actively exploring new career opportunities where she can apply her extensive service management expertise.

She has successfully managed enterprise-level IT services for over two decades, partnering with global stakeholders to align technology with business goals.

Personality Overview

Story Driven

Non-Confrontational

Optimistic

Unlike D or C types, they are convinced more by stories and testimonials.  They are generally friendly, so be careful when relying on their word. They are more about building relationships than just cutting deals.

Topics They Care About

IT Service Management
Her entire 20+ year career has been dedicated to IT service delivery, change initiatives, and managing critical technology operations in enterprise settings.
Incident & Change Management
A core part of her roles at both TCS and Wipro, focusing on minimizing business disruptions and ensuring smooth transitions through proactive governance.
ITIL Best Practices
Emphasizes the use of ITIL frameworks and governance to optimize processes, improve service efficiency, and ensure business continuity for clients.

Media Appearances

Salma has no verified media appearances

Work History

7-2012
Assistant Consultant | Service , Change & Incident manager at Tata Consultancy Services
7-2012
Assistant Consultant at Tata Consultancy Services
2-2005 - 6-2012
Senior Project Engineer | Service , Change & Incident manager at Wipro
2-2005 - 6-2012
Senior Project Engineer at Wipro

Education

Salma has no verified education history

More Information

Social Presence :

Prographics :

Exp : 20 Location : Chennai, Tamil Nadu, India Job Level : Middle Designation : Assistant Consultant | Service , Change & Incident manager at Tata Consultancy Services
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Insights For Selling To Salma

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Maintain high, positive energy and convey confidence
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Avoid overloading them with too much information
  • Don’t be too formal with them, they trust informality more
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Salma is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Salma

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Salma move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Salma take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Salma

Personality Compatibility


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