Sam Farina in

Sam Farina

Wildcard · DISC type sci
Director of Servicing Strategy at Varo Bank
📍 Salt Lake City Metropolitan Area, United States

Sam Farina leads servicing strategy and customer experience at Varo Bank. She specializes in designing scalable support infrastructure for new financial products, working at the intersection of product development, CX, and regulated banking operations to ensure strong customer outcomes.

At a previous role, she recovered over $300, 000 in past-due balances from insurance companies in just six months.

Read the full overview →
Experience
12 Years
Current Role
Director of Servicing Strategy
Job Level
Mid-senior
Location
Salt Lake City Metropolitan Area, United States
Personality Overview

How Sam shows up

Requires Proof
Friendly But Slow
ROI Driven

They are often friendly and nice, but can sometimes suprise you with their piercing questions They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They typically tend to be late adopters even when they seem friendly and excited about what you have to sell

Priorities

Topics Sam cares about

Fintech Customer Experience
Leads CX and servicing strategy at a digital bank, with a focus on reducing customer friction and ensuring strong outcomes for new financial products.
Product Operations
Her role centers on translating product innovation into operationally supportable and compliant customer journeys by partnering with Product, Engineering, and Risk teams.
+4 more topics Login to view topics
Career

Work history

9-2019
Director of Servicing Strategy
Varo Bank
10-2016 - 9-2018
Forensic Account Manager
Sorenson Forensics
5-2015 - 10-2016
Financial Coordinator
Dana Orthodontics/Westways Dental
9-2012 - 5-2015
Sr. Quality Assurance Manager
SRSolutions
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Sam has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

s

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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