Sam Jones

Questioner
DISC Type : c

Design Researcher at 3Four Labs

Arlington, Virginia, United States

Overview

Sam is a design and product specialist focused on discovery for scaling SaaS companies. With a Masters from the University of Michigan, she guides product direction by identifying opportunities and validating design approaches. Colleagues describe her as driven, perceptive, and a strong critical thinker who brings structure and clarity.

Outside of her core roles, Sam is deeply engaged in the tech and founder community. She actively participates in professional workshops to sharpen her skills and consistently shares content from other leaders, demonstrating a passion for continuous learning and industry evolution.

She holds recent certifications in building highly agentic AI assistants, signaling a forward-looking focus on automated and intelligent user experiences.

Personality Overview

Not Easily Convinced

Price-Sensitive

Systematic

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to fully evaluate every situation.

Topics They Care About

Agentic AI
Holds recent certifications in building agentic AI and actively posts about its potential to transform user interfaces and research processes.
SaaS Product Discovery
Specializes in helping SaaS teams navigate the earliest, most ambiguous phases of product growth to find clear direction and opportunities.
UX Research Tooling
Follows the evolution of analysis and synthesis tools, showing specific interest in the opportunities around AI-driven, agent-based study execution.

Media Appearances

Sam has no verified media appearances

Work History

1-2026
Design Researcher at 3Four Labs
8-2025 - 1-2026
Product Designer at TMV Investments
6-2024 - 8-2025
Staff UX Designer at CHIIRP
1-2022 - 5-2024
Director, Product & User Experience at Team Engine
1-2021 - 10-2021
Director, Product Development at Mastercard Data & Services

Education

Master of Science in Information from University of Michigan - School of Information
Hopkins-Nanjing Center Certificate from Johns Hopkins School of Advanced International Studies (SAIS)

More Information

Social Presence :

Prographics :

Exp : 13 Location : Arlington, Virginia, United States Job Level : N/A Designation : Design Researcher at 3Four Labs
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Insights For Selling To Sam

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Share as much information as possible regarding your product
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sam is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Sam

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Sam move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Sam take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Sam

Personality Compatibility


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