Samantha Barkley

Energizer
DISC Type : I

Senior Customer Success Manager at HubSpot

Cumberland, Rhode Island, United States

Overview

Samantha Barkley is a Senior Customer Success Manager at HubSpot with a background in operational enablement and data integration from her time at Mercer. She holds a Bachelor of Arts from Fairfield University and is certified in Inbound and Service Hub Software, demonstrating a focus on client service and process improvement.

Recently returning from maternity leave with her newborn son, Samantha values family time. She is an active and supportive member of her professional network, often sharing job opportunities and celebrating the successes of her colleagues and managers on platforms like LinkedIn.

Samantha was promoted from a service center role to client services at a previous company, chairing a group to bridge communication gaps.

Personality Overview

Relationship Oriented

Full Of Energy

Believer

They are people oriented, friendly and like creating new connections.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Customer Success
As a Senior Customer Success Manager, she actively recruits for CSM roles and is deeply involved in the field's practices and software, such as HubSpot's Service Hub.
AI in CRM
She recently shared her excitement about HubSpot becoming the first CRM to launch a deep research connector with ChatGPT, indicating a strong interest in AI-powered customer data analysis.
Operational Efficiency
Her past roles involved developing best practices, improving process flow, and managing complex data integration projects to boost efficiency for large clients.

Media Appearances

Samantha has no verified media appearances

Work History

3-2022
Senior Customer Success Manager at HubSpot
3-2021 - 3-2022
Operational Enablement Practice Manager at Mercer
5-2017 - 3-2021
Senior Requirements Lead and Data Integration Project Manager at Mercer
6-2015 - 5-2017
Client Service Senior Data Analyst at Conduent
1-2012 - 5-2015
Client Service Analyst II at Mercer

Education

2005 - 2009
Bachelor of Arts from Fairfield University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Cumberland, Rhode Island, United States Job Level : Middle Designation : Senior Customer Success Manager at HubSpot
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Insights For Selling To Samantha

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Talk about their team and how your product will help them do things better and easier
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Don’t be excessively objective, be a storyteller
  • Don’t be too formal, focus on building comfort and trust
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Samantha is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Samantha

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Samantha move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Samantha take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Samantha

Personality Compatibility


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