Samantha Haylor

Commander
DISC Type : D

Board Member at Comms Council UK

Greater Cheshire West and Chester Area, United Kingdom

Overview

Samantha Haylor is the Managing Director of Daktela UK, leveraging over two decades of experience in communications and customer service. A Board Member at Comms Council UK, she is an innovator in CX/EX and AI optimisation. Samantha holds an HNC from the University of Staffordshire and is described as focused, motivated, and approachable.

Outside of her primary career, Samantha has shown an interest in major entertainment and technology companies like The Walt Disney Company and Sony. She has a background in the travel and tourism industry from her time in previous roles, which involved extensive global and European responsibilities.

After speaking at a conference in Bali, her journey home was significantly rerouted due to geopolitical conflict, adding an unexpected adventure to her business travels.

Personality Overview

Decisive

Very Quick

Risk-Taker

They like to act fast and expect others to do the same.  They are not focused on building rapport and relationships. They are very proud of what they do.

Topics They Care About

AI in Communications
As a technology enthusiast, she focuses on leveraging AI for customer experience and recently spoke on a panel titled "Taking AI to Market" at a European summit.
Customer Experience
A core theme of her career, she is passionate about using omnichannel solutions to streamline operations and elevate customer satisfaction for businesses of all sizes.
Industry Growth
As a Board Member for Comms Council UK, she is actively involved in driving the growth and development of the UK's communications sector.

Media Appearances

Profile: Samantha Haylor – Board Member, Comms Council UK. Featured in Comms Council UK

See Now

Work History

6-2024
Board Member at Comms Council UK
7-2023
Managing Director at Daktela UK
11-2015 - 8-2023
European Account Manager at Magic Memories
5-2011 - 10-2015
European Operations Manager at Magic Memories
10-2010 - 4-2011
Global Customer Service Manager at Magic Memories

Education

2014 - 2015
HNC from University of Staffordshire
Education details unavailable from Truro High School for Girls

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Cheshire West and Chester Area, United Kingdom Job Level : Mid-senior Designation : Board Member at Comms Council UK
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Insights For Selling To Samantha

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Speak about competitive differentiation that your product offers
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Samantha is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Samantha

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Samantha move?

  • They can take decisions very fast if you manage to convince them.
  • Can Samantha take some risk or not?

  • The risks don’t matter much to them.

You And Samantha

Personality Compatibility


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