Samantha Hillmer in

Samantha Hillmer

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Director of Learning and Operational Development at Pet Resort Hospitality Group
📍 Detroit Metropolitan Area, United States

Samantha Hillmer is a learning and operational development leader with over a decade of experience in the pet care industry. As Director at Pet Resort Hospitality Group, she spearheads "Pet Resort University," creating scalable training programs that strengthen leadership and operations across more than 35 pet resorts nationwide.

Her professional passion centers on building people-first cultures and turning operational expertise into practical, effective learning. Samantha is dedicated to developing confident leaders and ensuring teams can deliver safer, more consistent, and joyful pet care, which directly enhances both client and staff experiences.

Unique Fact: Samanthas work philosophy evolved from creating training to avoid mistakes to developing programs that help people achieve true mastery in their roles.

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Experience
15 Years
Current Role
Director of Learning and Operational Development
Job Level
Mid-senior
Location
Detroit Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Samantha cares about

Scalable Training
Leads "Pet Resort University," the training engine for 35+ pet resorts, focusing on creating simple, effective learning programs to improve team performance and consistency.
Leadership Development
Builds leadership strategies and workshops, such as the People Leadership & Communication Workshop, to create more confident and effective leaders in the pet care industry.
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Career

Work history

11-2025
Director of Learning and Operational Development
Pet Resort Hospitality Group
5-2025 - 11-2025
Chief Operating Officer
Canine To Five
1-2022 - 5-2025
Director of Marketing and Client Experience
Canine To Five
3-2020 - 1-2022
Systems and Communications Manager
Canine To Five
9-2017 - 3-2020
Social Media Manager
Canine To Five
In the press

Media appearances

Dogs & Drinks in Greater West Bloomfield – Samantha Hillmer | Canine To Five. Featured in Civic Center TV
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PRHG Appoints New Operational Leadership. Featured in Pet Resort Hospitality Group (Press Release)
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Education

Samantha has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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