Sami Suokas in

Sami Suokas

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Head of Solution Management at Finnair
📍 Espoo, Uusimaa, Finland

Sami Suokas serves as the Head of Solution Management at Finnair, where he leads with a focus on innovation and strategic problem-solving. His career at the airline has progressed through key roles in service recovery and ground experience, where he was instrumental in implementing digital and automated solutions for customers.

He is driven by a philosophy that every problem has a solution, applying this to enhance customer value through fast-paced development. His interest in companies like The Walt Disney Company suggests a passion for studying and implementing world-class customer experience models in his own work.

Unique fact: Samis guiding principle is that problems do not exist, only solutions or conditions you must adapt to.

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Current Role
Head of Solution Management
Location
Espoo, Uusimaa, Finland
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Sami cares about

Customer Experience
His entire career at Finnair, from ground experience to service recovery, has focused on improving the customer journey, especially during disruptions.
Airport Automation
He has a history of championing and implementing technology like biometrics and digital tools to create a smoother, more secure airport process for travelers.
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Career

Work history

5-2024
Head of Solution Management
Finnair
10-2022 - 5-2024
Head of Service Recovery
Finnair
2-2022 - 10-2022
Manager, Partnerships & Alliances - oneworld Project Director
Finnair
11-2020 - 3-2022
Process Owner
Finnair
8-2018 - 11-2020
Manager Ground Experience
Finnair
In the press

Media appearances

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Education
2016 - 2018
Bachelor's degree
Haaga-Helia University of Applied Sciences
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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