Sami Suokas

Enigma
DISC Type : cid

Head of Solution Management at Finnair

Espoo, Uusimaa, Finland

Overview

Sami Suokas serves as the Head of Solution Management at Finnair, where he leads with a focus on innovation and strategic problem-solving. His career at the airline has progressed through key roles in service recovery and ground experience, where he was instrumental in implementing digital and automated solutions for customers.

He is driven by a philosophy that every problem has a solution, applying this to enhance customer value through fast-paced development. His interest in companies like The Walt Disney Company suggests a passion for studying and implementing world-class customer experience models in his own work.

Unique fact: Samis guiding principle is that problems do not exist, only solutions or conditions you must adapt to.

Personality Overview

Hard To Convince

Challenger

Friendly Yet Blunt

They are likely to ask many questions and look heavily for supporting proof as well as information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince.

Topics They Care About

Customer Experience
His entire career at Finnair, from ground experience to service recovery, has focused on improving the customer journey, especially during disruptions.
Airport Automation
He has a history of championing and implementing technology like biometrics and digital tools to create a smoother, more secure airport process for travelers.
Innovative Problem-Solving
Describes himself as driven by "endless ideas, problem solving, innovation, simplifying, " seeing challenges as opportunities for value creation.

Media Appearances

Sami has no verified media appearances

Work History

5-2024
Head of Solution Management at Finnair
10-2022 - 5-2024
Head of Service Recovery at Finnair
2-2022 - 10-2022
Manager, Partnerships & Alliances - oneworld Project Director at Finnair
11-2020 - 3-2022
Process Owner at Finnair
8-2018 - 11-2020
Manager Ground Experience at Finnair

Education

2016 - 2018
Bachelor's degree from Haaga-Helia University of Applied Sciences

More Information

Social Presence :

Prographics :

Exp : N/A Location : Espoo, Uusimaa, Finland Job Level : N/A Designation : Head of Solution Management at Finnair
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Insights For Selling To Sami

During A Call Or A Meeting

DO's

  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked
  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them

DONT's

  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sami is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Sami

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Sami move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Sami take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Sami

Personality Compatibility


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