Samit Thakur

Trailblazer
DISC Type : DI

CRM Sr Solution Strategy Architect (Pre Sales) at ServiceNow

Los Angeles, California, United States

Overview

Samit Thakur is an AI Technology and Industry Expert at ServiceNow, specializing in CRM strategy and enterprise architecture for highly-regulated industries. With a background at Salesforce and Centene, he excels in future-proofing businesses with sustainable AI and analytics solutions. People who have worked with him describe him as diligent, hardworking, and an outstanding contributor.

He developed a digital signal processing (DSP) software package for peak detection in DNA sequencing.

Personality Overview

Achievement-Oriented

Informal

Assertive

They will bat for you if they come to believe in you.  They are not against taking risks and can make tough decisions when required.
 They prefer to ensure that they are in control of the situation.

Topics They Care About

AI in Healthcare
Has extensive experience providing AI, cloud, and analytics advisory services to the healthcare industry from his time at Salesforce and Centene Corporation.
Enterprise CRM Strategy
Currently a CRM Sr Solution Strategy Architect at ServiceNow, focused on shaping the vision and architecture for enterprise-wide customer and revenue transformations.
Digital Transformation
Led strategy at Centene to develop and optimize digital experiences that enhance member and provider engagement and drive business outcomes.

Media Appearances

Samit has no verified media appearances

Work History

10-2025
CRM Sr Solution Strategy Architect (Pre Sales) at ServiceNow
1-2025 - 9-2025
Principal Digital Strategist at Centene Corporation
2-2022 - 5-2024
Business Strategy Director, Engagement Delivery (Healthcare Industry) at Salesforce
2-2021 - 1-2022
Practice Lead, Professional Services (Healthcare Industry - Western US) at Salesforce
1-2018 - 2-2021
Senior Delivery Manager and Senior Program Architect at Vlocity, a Salesforce Company

Education

9-2023 - 1-2024
MIT Professional Education Applied Data Science Program from MIT Professional Education
2007 - 2008
Technical Management Program Certificate from UCLA Extension

More Information

Social Presence :

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Exp : 29 Location : Los Angeles, California, United States Job Level : Senior Designation : CRM Sr Solution Strategy Architect (Pre Sales) at ServiceNow
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Insights For Selling To Samit

During A Call Or A Meeting

DO's

  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Give them control of the sales process
  • Build a trustworthy relationship while keeping the product center-stage

DONT's

  • Don’t force involvement of other stakeholders unless it is critical
  • Don’t hesitate from asking them how they truly feel about your product
  • Do not look like someone who doesn’t know what they are talking about

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Samit is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Samit

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Samit move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Samit take some risk or not?

  • If necessary, they will be ready to take risks.

You And Samit

Personality Compatibility


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