Sandeep Ghosh

Critic
DISC Type : C

IT Support Technician-2 at UKG

Delhi, India

Overview

Sandeep Ghosh is an IT Support Technician at UKG with a proven track record at major tech companies including Adobe, Sopra Steria, and HCL. An ITIL® v4 certified professional, he specializes in application support, infrastructure management, and network troubleshooting. He holds a Master of Computer Applications from Indira Gandhi National Open University.

Outside of his direct roles, Sandeep shows a strong interest in the broader technology landscape, following industry giants like IBM and Oracle. He is a technically-oriented individual who values continuous learning, having undertaken courses in foundational programming languages such as Java and web design to expand his skill set.

He has a unique breadth of experience, from supporting Adobes creative software for small businesses to managing enterprise-level infrastructure like Active Directory and Mainframe consoles.

Personality Overview

Critic

Information Seeker

Precise

They like to do things independently and don’t look for support from others.  They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

End-User Support
His career is centered on customer-oriented technical support, resolving issues across applications, networks, and hardware for diverse clients like Adobe, Fiserv, and NBROWN.
Adobe Application Suite
Possesses deep, hands-on experience with Adobe's product suite, including installation, configuration, licensing, and backend support tools from his time as a Technical Consultant.
Infrastructure Management
Experienced in managing core IT infrastructure, including Active Directory, Citrix, VMware, and Mainframe consoles for large enterprise clients.

Media Appearances

sandeep ghosh - IT Support Technician-2 at UKG - The Org. Featured in The Org

See Now

Work History

9-2024
IT Support Technician-2 at UKG
12-2022 - 5-2024
Technical Consultant at Adobe
8-2022 - 11-2022
Engineer-infrastructure management at Sopra Steria
8-2019 - 8-2022
Senior Analyst at HCL Technologies
2-2019 - 8-2019
Associate at HCL Training and Staffing Services Pvt. Ltd.

Education

1-2015 - 12-2017
Master of Computer Applications - MCA from Indira Gandhi National Open University
8-2011 - 7-2014
Bachelor of computer application from Guru Gobind Singh Indraprastha University

More Information

Social Presence :

Prographics :

Exp : 6 Location : Delhi, India Job Level : N/A Designation : IT Support Technician-2 at UKG
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Insights For Selling To Sandeep

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sandeep is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Sandeep

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Sandeep move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Sandeep take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Sandeep

Personality Compatibility


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