Sandeep Jabbal

Critic
DISC Type : C

Customer Care Associate and Chief Digital Transformation and Information Officer at Shoppers Stop

Gurgaon, Haryana, India

Overview

Sandeep Jabbal is the CIO and CDO at Shoppers Stop, spearheading the companys digital transformation initiatives with a focus on enhancing customer experience. An alumnus of VNIT and Symbiosis Institute of Business Management, his expertise spans strategic IT leadership, AI, Machine Learning, and creating seamless omnichannel retail journeys. He holds CISA and ITIL Expert certifications.


His teams "Jarvis" Personal Shopper Program won the "Worlds Best Team at a Department Store" award at the IGDS World Department Store Summit in 2023.

Personality Overview

Negotiator

ROI Driven

Information Seeker

They choose to analyze logically and value facts to emotions.  They like to do things independently and don’t look for support from others. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Digital Transformation
His entire career, particularly his current role as CDO, is focused on leading IT-enabled business transformation to drive growth and enhance customer experience in retail.
Omnichannel Retail
He is a vocal advocate for creating a seamless 'phygital' customer journey, integrating online and in-store experiences to meet modern consumer expectations.
AI in eCommerce
He leverages AI and Machine Learning to drive personalization and revolutionize the fashion and beauty eCommerce experience at Shoppers Stop.

Media Appearances

Shoppers Stop appoints Sandeep Jabbal as Customer Care Associate and Chief Digital Transformation and Information Officer. Featured in afaqs.com

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Shoppers Stop appoints Sandeep Jabbal as Chief Digital Transformation & Information Officer. Featured in Economic Times (HR)

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Shoppers Stop hires Sandeep Jabbal as chief digital transformation & information officer. Featured in Livemint

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Work History

5-2022
Customer Care Associate and Chief Digital Transformation and Information Officer at Shoppers Stop
2-2018 - 5-2022
VP Information Technology at Jubilant FoodWorks Ltd.
8-2010 - 2-2018
Head of IT at Marks and Spencer Reliance India Ltd.
10-2004 - 6-2010
Project Manager at Birlasoft

Education

2002 - 2004
MBA from Symbiosis Institute of Business Management, Pune
1995 - 2000
Bachelor of Engineering (B.E.) from Visvesvaraya National Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 21 Location : Gurgaon, Haryana, India Job Level : Leadership Designation : Customer Care Associate and Chief Digital Transformation and Information Officer at Shoppers Stop
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Insights For Selling To Sandeep

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Don’t try too hard to build a relationship with them
  • Make extra effort to not seem pushy or confrontational
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sandeep is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Sandeep

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Sandeep move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Sandeep take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Sandeep

Personality Compatibility


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