Sandeep Jabbal in

Sandeep Jabbal

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Customer Care Associate and Chief Digital Transformation and Information Officer at Shoppers Stop
📍 Gurgaon, Haryana, India

Sandeep Jabbal is the CIO and CDO at Shoppers Stop, spearheading the companys digital transformation initiatives with a focus on enhancing customer experience. An alumnus of VNIT and Symbiosis Institute of Business Management, his expertise spans strategic IT leadership, AI, Machine Learning, and creating seamless omnichannel retail journeys. He holds CISA and ITIL Expert certifications.

His teams "Jarvis" Personal Shopper Program won the "Worlds Best Team at a Department Store" award at the IGDS World Department Store Summit in 2023.

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Experience
21 Years
Current Role
Customer Care Associate and Chief Digital Transformation and Information Officer
Job Level
Leadership
Location
Gurgaon, Haryana, India
Personality Overview

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Priorities

Topics Sandeep cares about

Digital Transformation
His entire career, particularly his current role as CDO, is focused on leading IT-enabled business transformation to drive growth and enhance customer experience in retail.
Omnichannel Retail
He is a vocal advocate for creating a seamless 'phygital' customer journey, integrating online and in-store experiences to meet modern consumer expectations.
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Career

Work history

5-2022
Customer Care Associate and Chief Digital Transformation and Information Officer
Shoppers Stop
2-2018 - 5-2022
VP Information Technology
Jubilant FoodWorks Ltd.
8-2010 - 2-2018
Head of IT
Marks and Spencer Reliance India Ltd.
10-2004 - 6-2010
Project Manager
Birlasoft
In the press

Media appearances

Shoppers Stop appoints Sandeep Jabbal as Customer Care Associate and Chief Digital Transformation and Information Officer. Featured in afaqs.com
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Shoppers Stop appoints Sandeep Jabbal as Chief Digital Transformation & Information Officer. Featured in Economic Times (HR)
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Education
2002 - 2004
MBA
Symbiosis Institute of Business Management, Pune
1995 - 2000
Bachelor of Engineering (B.E.)
Visvesvaraya National Institute of Technology
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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