Sandra Adams, MBA in

Sandra Adams, MBA

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Director CRM at Progressive Insurance
📍 Cleveland, Ohio, United States

Sandra is the Director Specialty Services Operations at Progressive Insurance, specializing in coaching, leadership development, and process improvement. She holds an Executive MBA from Weatherhead School of Management at Case Western Reserve University.

She is committed to organizational initiatives, communication, and alignment, with a strong background in customer contact journeys and CRM.

People often call her focused on company mission and a mentor to her peers.

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Experience
27 Years
Current Role
Director CRM
Job Level
Mid-senior
Location
Cleveland, Ohio, United States
Personality Overview

How Sandra shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sandra cares about

Leadership Development
Sandra has a proven track record in coaching and developing managers within large contact center environments at Progressive Insurance.
Process Improvement
Her specialties include process improvement, and she has experience implementing site operational changes and contact center policy updates.
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Career

Work history

9-2022
Director CRM
Progressive Insurance
9-2020 - 9-2022
Director of Customer Contact Journeys
Progressive Insurance
2-2020 - 9-2020
Senior Site Manager
Progressive Insurance
8-2015 - 2-2020
Site Manager
Progressive Insurance
3-2006 - 8-2015
Contact Center Manager
Progressive Insurance
In the press

Media appearances

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Education
2018 - 2020
Executive Master of Business Adminstration
Weatherhead School of Management at Case Western Reserve University
1988 - 1992
Bachelor of Arts
The University of Toledo
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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