Sandra Adams, MBA in

Sandra Adams, MBA

Inspirer · DISC type di
Director CRM at Progressive Insurance
📍 Cleveland, Ohio, United States

Sandra is the Director Specialty Services Operations at Progressive Insurance, specializing in coaching, leadership development, and process improvement. She holds an Executive MBA from Weatherhead School of Management at Case Western Reserve University.

She is committed to organizational initiatives, communication, and alignment, with a strong background in customer contact journeys and CRM.

People often call her focused on company mission and a mentor to her peers.

Read the full overview →
Experience
27 Years
Current Role
Director CRM
Job Level
Mid-senior
Location
Cleveland, Ohio, United States
Personality Overview

How Sandra shows up

Decisive
Generous
Fast Adopter

They measure a product on its merit but can be influenced by strong testimonials. They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Priorities

Topics Sandra cares about

Leadership Development
Sandra has a proven track record in coaching and developing managers within large contact center environments at Progressive Insurance.
Process Improvement
Her specialties include process improvement, and she has experience implementing site operational changes and contact center policy updates.
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Career

Work history

9-2022
Director CRM
Progressive Insurance
9-2020 - 9-2022
Director of Customer Contact Journeys
Progressive Insurance
2-2020 - 9-2020
Senior Site Manager
Progressive Insurance
8-2015 - 2-2020
Site Manager
Progressive Insurance
3-2006 - 8-2015
Contact Center Manager
Progressive Insurance
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2018 - 2020
Executive Master of Business Adminstration
Weatherhead School of Management at Case Western Reserve University
1988 - 1992
Bachelor of Arts
The University of Toledo
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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