Sandra Adams, MBA

Inspirer
DISC Type : di

Director CRM at Progressive Insurance

Cleveland, Ohio, United States

Overview

Sandra is the Director Specialty Services Operations at Progressive Insurance, specializing in coaching, leadership development, and process improvement. She holds an Executive MBA from Weatherhead School of Management at Case Western Reserve University.

She is committed to organizational initiatives, communication, and alignment, with a strong background in customer contact journeys and CRM.

People often call her focused on company mission and a mentor to her peers.

Personality Overview

Decisive

Generous

Fast Adopter

They measure a product on its merit but can be influenced by strong testimonials.  They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Topics They Care About

Leadership Development
Sandra has a proven track record in coaching and developing managers within large contact center environments at Progressive Insurance.
Process Improvement
Her specialties include process improvement, and she has experience implementing site operational changes and contact center policy updates.
Customer Contact Journeys
As Director of Customer Contact Journeys, she focuses on optimizing customer interactions and experiences.

Media Appearances

Sandra has no verified media appearances

Work History

9-2022
Director CRM at Progressive Insurance
9-2020 - 9-2022
Director of Customer Contact Journeys at Progressive Insurance
2-2020 - 9-2020
Senior Site Manager at Progressive Insurance
8-2015 - 2-2020
Site Manager at Progressive Insurance
3-2006 - 8-2015
Contact Center Manager at Progressive Insurance

Education

2018 - 2020
Executive Master of Business Adminstration from Weatherhead School of Management at Case Western Reserve University
1988 - 1992
Bachelor of Arts from The University of Toledo

More Information

Social Presence :

Prographics :

Exp : 27 Location : Cleveland, Ohio, United States Job Level : Mid-senior Designation : Director CRM at Progressive Insurance
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Insights For Selling To Sandra

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Acknowledge their status and position during the conversation

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal even if they are being so themselves
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sandra is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Sandra

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Sandra move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Sandra take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Sandra

Personality Compatibility


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