Santhosh Mahendiran

Visionary
DISC Type : Ds

Chief Data & Analytics Officer at Techcombank (TCB)

Singapore

Overview

Santhosh is a global C-Suite leader in the BFSI sector with over 20 years of experience in technology, data, and AI. As the Chief Data & Analytics Officer at Techcombank, he leads the banks data-driven transformation. He holds a Master of Technology from the National University of Singapore. Colleagues describe him as energetic, innovative, and execution-oriented.

Passionate about continuous learning and innovation, Santhosh dedicates personal time to deepening his knowledge of complex AI topics by following key industry figures. He is also committed to mentorship, sharing his expertise on responsible AI with MBA students and speaking at various global forums on data and digital transformation.

He developed innovative data solutions at Citibank, including the worlds first touchscreen paperless onboarding system in Japan.

Personality Overview

Objective Evaluator

Big Vision Person

Direct & Assertive

They are very professional in their approach and can weigh multiple perspectives together.  They might take some time to make their mind up but once they do, they don't change it easily. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Data & AI Transformation
Leads Techcombank’s transformation into an intelligent bank, using data and AI to generate significant revenue and enhance customer experience, a frequent topic in his public speaking.
Hyper-Personalization
Drives initiatives to create unique, hyper-personalized customer journeys and product offerings by harnessing the power of data, as seen with Techcombank's "customer brain" project.
Responsible AI
Passionate about the ethical application of AI in banking, having recently shared his thoughts on this subject with VinUniversity MBA students.

Media Appearances

Santhosh has no verified media appearances

Work History

10-2020
Chief Data & Analytics Officer at Techcombank (TCB)
10-2020
Member, Board of Management at Techcombank (TCB)
1-2020 - 10-2020
Managing Director, Global Head, Digital Foundation at Standard Chartered Bank
1-2018 - 12-2019
Managing Director, Global Head of Analytics Enablement at Standard Chartered Bank
4-2015 - 12-2017
Managing Director, Global Head, Technology - Data, Analytics and AI at Standard Chartered Bank

Education

Masters of Technology from National University of Singapore
Master of Computer Applications from Madurai Kamaraj University (MKU)

More Information

Social Presence :

Prographics :

Exp : 22 Location : Singapore Job Level : Leadership Designation : Chief Data & Analytics Officer at Techcombank (TCB)
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Insights For Selling To Santhosh

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Use phrases like 'your team deserves', 'best in class' etc.
  • During followups, use phone or text if needed, they should be fine

DONT's

  • Don't go over them unless you are left with no other option
  • Avoid putting conscious effort into relationship-building
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Santhosh is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Santhosh

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Santhosh move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Santhosh take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Santhosh

Personality Compatibility


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