Santosh Iyer in

Santosh Iyer

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Senior Vice President & Head, North America Strategic Verticals at Concentrix
📍 Atlanta Metropolitan Area, United States

Santosh Iyer is a Senior Vice President at Concentrix, leading client relationships for strategic North American sectors, including banking, healthcare, and retail. With an MBA from the Indian Institute of Management Ahmedabad, he excels as a strategic transformation partner for clients. People often describe him as analytical, service-oriented, and possessing an excellent grasp of technology.

He was honored with the "Spirit of Concentrix Award" for embodying the companys culture and a "Ludicrous Growth Award" for exceptional client revenue growth.

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Experience
12 Years
Current Role
Senior Vice President & Head, North America Strategic Verticals
Job Level
Leadership
Location
Atlanta Metropolitan Area, United States
Personality Overview

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Priorities

Topics Santosh cares about

Gen AI in CX
Actively posts about the future of customer experience operations, emphasizing human + AI collaboration and promoting Concentrix's Gen AI adoption accelerators.
Client Transformation
His role focuses on serving as a strategic transformation partner, helping clients navigate disruptive factors and stay competitive in their sectors.
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Career

Work history

12-2024
Senior Vice President & Head, North America Strategic Verticals
Concentrix
3-2024
Executive Managing Partner, North America
Concentrix Catalyst
5-2023 - 3-2024
Senior Managing Partner, North America
Concentrix Catalyst
12-2022 - 5-2023
Executive Vice President and Head of Verticals, North America
Concentrix Catalyst
1-2017 - 7-2022
Senior Vice President and Global Strategic Accounts Head
Mphasis
In the press

Media appearances

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Education
1996 - 1998
Master of Business Administration (MBA)
Indian Institute of Management Ahmedabad
1991 - 1995
B.E.
University of Mumbai
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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