Santosh Iyer

Initiator
DISC Type : Di

Senior Vice President & Head, North America Strategic Verticals at Concentrix

Atlanta Metropolitan Area, United States

Overview

Santosh Iyer is a Senior Vice President at Concentrix, leading client relationships for strategic North American sectors, including banking, healthcare, and retail. With an MBA from the Indian Institute of Management Ahmedabad, he excels as a strategic transformation partner for clients. People often describe him as analytical, service-oriented, and possessing an excellent grasp of technology.

He was honored with the "Spirit of Concentrix Award" for embodying the companys culture and a "Ludicrous Growth Award" for exceptional client revenue growth.

Personality Overview

Risk-Accepting

Friendly Challenger

Confident

They don’t mind taking a stand if they believe in something.  They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Gen AI in CX
Actively posts about the future of customer experience operations, emphasizing human + AI collaboration and promoting Concentrix's Gen AI adoption accelerators.
Client Transformation
His role focuses on serving as a strategic transformation partner, helping clients navigate disruptive factors and stay competitive in their sectors.
Intelligent Healthcare
Demonstrates a keen interest in the evolution of the healthcare space, promoting conversations with thought leaders on intelligent and tech-driven solutions.

Media Appearances

Santosh has no verified media appearances

Work History

12-2024
Senior Vice President & Head, North America Strategic Verticals at Concentrix
3-2024
Executive Managing Partner, North America at Concentrix Catalyst
5-2023 - 3-2024
Senior Managing Partner, North America at Concentrix Catalyst
12-2022 - 5-2023
Executive Vice President and Head of Verticals, North America at Concentrix Catalyst
1-2017 - 7-2022
Senior Vice President and Global Strategic Accounts Head at Mphasis

Education

1996 - 1998
Master of Business Administration (MBA) from Indian Institute of Management Ahmedabad
1991 - 1995
B.E. from University of Mumbai

More Information

Social Presence :

Prographics :

Exp : 12 Location : Atlanta Metropolitan Area, United States Job Level : Leadership Designation : Senior Vice President & Head, North America Strategic Verticals at Concentrix
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Insights For Selling To Santosh

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Clearly address the competitive aspects
  • Refer to testimonials from well known people to highlight the value of your product

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Santosh is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Santosh

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Santosh move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Santosh take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Santosh

Personality Compatibility


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