Sapna Dattani

Questioner
DISC Type : c

COO, Commercial & Institutional at NatWest Group

Kensington And Chelsea, England, United Kingdom

Overview

Sapna Dattani is the COO for Commercial & Institutional banking at NatWest Group, with 25 years of experience in financial services and technology. A University of Cambridge graduate, she specializes in translating executive vision into strategy and running major transformation programs at firms like Citi and Deutsche Bank, with a focus on technology and operations.

Personality Overview

Systematic

Cautious & Analytical

Value Seeker

They prefer to fully evaluate every situation.  They are more likely than others to negotiate on pricing and terms. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Business Transformation
Her career is defined by leading large-scale transformation and integration programs at major global financial institutions like NatWest, Citi, and Deutsche Bank.
Tech Strategy
She has held senior roles, including Head of Technology Strategy at Citi, focused on delivering innovative platforms and bridging business requirements with tech deliverables.
Ethical Business
She serves as a Non-Executive Director for Jack & Grace, a communications agency she was drawn to because it only works with organizations that value people and planet.

Media Appearances

Sapna Dattani – COO, Commercial & Institutional at NatWest Group. Featured in The Org

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Work History

2023
COO, Commercial & Institutional at NatWest Group
2021 - 2023
MD, Head of Technology Strategy & Delivery at Citi
2020
Non Executive Director at Jack & Grace
2017 - 2019
MD, COO for Global Technology & Operations, Head of Transformation at DWS Group
2007 - 2017
MD, Chief of Staff to the CEO, Deputy COO for Finance, Head of CIB Integration at Deutsche Bank

Education

MA from University of Cambridge
Education details unavailable from Westminster School, London

More Information

Social Presence :

Prographics :

Exp : 25 Location : Kensington And Chelsea, England, United Kingdom Job Level : Leadership Designation : COO, Commercial & Institutional at NatWest Group
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Insights For Selling To Sapna

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Tell them that you will come back if you don’t have a good answer for a question
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sapna is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Sapna

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Sapna move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Sapna take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Sapna

Personality Compatibility


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