Sarah Jeffery
Login to view DISC.Sarah Jeffery is the Head of Engagement & Insights at National Grid, where she leverages her background in customer service to enhance stakeholder relationships. A graduate of the University of Gloucestershire, she has strategically transformed the companys approach to community energy and rebuilt trust with customers.
Her career is driven by a deep-seated passion for delivering exceptional service, a value she developed during her initial career in the hotel industry. This customer-first mindset is the foundation of her work in the complex utilities sector, focusing on turning customer insight into measurable impact.
Sarah has presented evidence to the UK Parliaments Energy Security Select Committee on the topic of unlocking community energy at scale.
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