Sarah Jeffery

Doer
DISC Type : ds

Head of Engagement & Insights at National Grid

Warwick, England, United Kingdom

Overview

Sarah Jeffery is the Head of Engagement & Insights at National Grid, where she leverages her background in customer service to enhance stakeholder relationships. A graduate of the University of Gloucestershire, she has strategically transformed the companys approach to community energy and rebuilt trust with customers.

Her career is driven by a deep-seated passion for delivering exceptional service, a value she developed during her initial career in the hotel industry. This customer-first mindset is the foundation of her work in the complex utilities sector, focusing on turning customer insight into measurable impact.

Sarah has presented evidence to the UK Parliaments Energy Security Select Committee on the topic of unlocking community energy at scale.

Personality Overview

Risk-Accepting

Fast-paced

Strategic Planner

They might take some time to make their mind up but once they do, they don't change it easily.  Reading between the lines and seeing beyond your words comes naturally to them. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Community Energy
Leads this area for National Grid and has presented to the UK Parliament's Energy Security Select Committee on scaling community energy projects.
Customer Engagement
Her core responsibility is turning customer and stakeholder insight into measurable impact, a passion that originated from her time in the hotel industry.
Grid Connection
She speaks publicly about the challenges and reforms related to connecting renewable and community energy projects to the national grid.

Media Appearances

Sarah has no verified media appearances

Work History

1-2026
Head of Engagement & Insights at National Grid
6-2024 - 1-2026
Head of Community Energy & Customer Engagement at National Grid
9-2021 - 6-2024
Customer Centricity Manager at National Grid
9-1999 - 11-2002
Duty Manager at The Queens Hotel at Macdonald Hotels & Resorts
7-1998 - 7-1999
Food and Beverage Server at The Fairmont Chateau Lake Louise

Education

1997 - 2001
Bachelor of Arts (B.A.) from University of Gloucestershire

More Information

Social Presence :

Prographics :

Exp : 8 Location : Warwick, England, United Kingdom Job Level : Mid-senior Designation : Head of Engagement & Insights at National Grid
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Insights For Selling To Sarah

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Let them know of potential risks but suggest mitigation methods alongside

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sarah is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Sarah

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Sarah move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Sarah take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Sarah

Personality Compatibility


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