Sarah Klugh in

Sarah Klugh

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BFSI, Senior Global Vice President, Customer Experience at Teleperformance
📍 United States

Sarah Klugh is the Senior Global Vice President of Customer Experience for the BFSI sector at Teleperformance. She specializes in developing operational strategies to help financial leaders transform their digital experiences and improve performance. People who have worked with her describe her as energetic, creative, and a great listener. She holds a B. A. from the University of Mary Hardin-Baylor.

Sarah places a strong emphasis on the importance of building quality relationships, a core value she applies to her teams and leadership. She is an active networker who enjoys attending major industry events like CCW Vegas to connect with other professionals and discuss emerging trends.

While at a previous company, she successfully established an entirely new tri-state sales region from the ground up.

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Experience
15 Years
Current Role
BFSI, Senior Global Vice President, Customer Experience
Job Level
Leadership
Location
United States
Personality Overview

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Decision Approach
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Priorities

Topics Sarah cares about

CX Transformation
Her core focus is helping organizations evolve their customer experience operations to improve customer loyalty, retention, and word-of-mouth marketing.
BFSI Operations
Specializes in partnering with FinTech and Banking leaders to create strategies that improve process performance and quality while reducing operational costs.
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Career

Work history

6-2022
BFSI, Senior Global Vice President, Customer Experience
Teleperformance
5-2019 - 10-2020
Vice President of Direct Sales, North America
Retarus
6-2015 - 6-2019
Global Enterprise Sales Director
CenturyLink
10-2011 - 6-2015
Sr. Enterprise Account Manager
Verizon Enterprise Solutions
3-2009 - 10-2011
Regional Director, Sales - Midwest
Affinity, Inc.
In the press

Media appearances

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Education
1996 - 2000
B.A. Public Relations and Marketing
University of Mary Hardin-Baylor
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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