Sarah Klugh in

Sarah Klugh

Captain · DISC type SD
BFSI, Senior Global Vice President, Customer Experience at Teleperformance
📍 United States

Sarah Klugh is the Senior Global Vice President of Customer Experience for the BFSI sector at Teleperformance. She specializes in developing operational strategies to help financial leaders transform their digital experiences and improve performance. People who have worked with her describe her as energetic, creative, and a great listener. She holds a B. A. from the University of Mary Hardin-Baylor.

Sarah places a strong emphasis on the importance of building quality relationships, a core value she applies to her teams and leadership. She is an active networker who enjoys attending major industry events like CCW Vegas to connect with other professionals and discuss emerging trends.

While at a previous company, she successfully established an entirely new tri-state sales region from the ground up.

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Experience
15 Years
Current Role
BFSI, Senior Global Vice President, Customer Experience
Job Level
Leadership
Location
United States
Personality Overview

How Sarah shows up

Consummate Professional
Long-Term Thinker
Planner & Achiever

Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Priorities

Topics Sarah cares about

CX Transformation
Her core focus is helping organizations evolve their customer experience operations to improve customer loyalty, retention, and word-of-mouth marketing.
BFSI Operations
Specializes in partnering with FinTech and Banking leaders to create strategies that improve process performance and quality while reducing operational costs.
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Career

Work history

6-2022
BFSI, Senior Global Vice President, Customer Experience
Teleperformance
5-2019 - 10-2020
Vice President of Direct Sales, North America
Retarus
6-2015 - 6-2019
Global Enterprise Sales Director
CenturyLink
10-2011 - 6-2015
Sr. Enterprise Account Manager
Verizon Enterprise Solutions
3-2009 - 10-2011
Regional Director, Sales - Midwest
Affinity, Inc.
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1996 - 2000
B.A. Public Relations and Marketing
University of Mary Hardin-Baylor
Social presence
in
Behavioral profile

DISC profile (public)

S

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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