Sarah Klugh

Captain
DISC Type : SD

BFSI, Senior Global Vice President, Customer Experience at Teleperformance

United States

Overview

Sarah Klugh is the Senior Global Vice President of Customer Experience for the BFSI sector at Teleperformance. She specializes in developing operational strategies to help financial leaders transform their digital experiences and improve performance. People who have worked with her describe her as energetic, creative, and a great listener. She holds a B. A. from the University of Mary Hardin-Baylor.

Sarah places a strong emphasis on the importance of building quality relationships, a core value she applies to her teams and leadership. She is an active networker who enjoys attending major industry events like CCW Vegas to connect with other professionals and discuss emerging trends.

While at a previous company, she successfully established an entirely new tri-state sales region from the ground up.

Personality Overview

Consummate Professional

Long-Term Thinker

Planner & Achiever

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

CX Transformation
Her core focus is helping organizations evolve their customer experience operations to improve customer loyalty, retention, and word-of-mouth marketing.
BFSI Operations
Specializes in partnering with FinTech and Banking leaders to create strategies that improve process performance and quality while reducing operational costs.
Building Relationships
She has a strong personal and professional belief that "relationships are everything" and emphasizes spending quality time with teams and leadership.

Media Appearances

Sarah has no verified media appearances

Work History

6-2022
BFSI, Senior Global Vice President, Customer Experience at Teleperformance
5-2019 - 10-2020
Vice President of Direct Sales, North America at Retarus
6-2015 - 6-2019
Global Enterprise Sales Director at CenturyLink
10-2011 - 6-2015
Sr. Enterprise Account Manager at Verizon Enterprise Solutions
3-2009 - 10-2011
Regional Director, Sales - Midwest at Affinity, Inc.

Education

1996 - 2000
B.A. Public Relations and Marketing from University of Mary Hardin-Baylor

More Information

Social Presence :

Prographics :

Exp : 15 Location : United States Job Level : Leadership Designation : BFSI, Senior Global Vice President, Customer Experience at Teleperformance
URL has been copied!

Insights For Selling To Sarah

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Let them know of potential risks but suggest mitigation methods alongside
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Avoid putting conscious effort into relationship-building
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sarah is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Sarah

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Sarah move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Sarah take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Sarah

Personality Compatibility


Other Teleperformance Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.