Sarah Lloyd in

Sarah Lloyd

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Group Experience Manager Omni-channel at Australia Post
📍 Coogee, New South Wales, Australia

Sarah is a strategic, customer-focused leader and the Group Experience Manager for Omni-channel at Australia Post. With a background including senior roles at Qantas and BCG, she is an expert in digital product leadership and transformation. People who have worked with her describe her as an outstanding design leader, a good listener, and an effective communicator.

Outside of her corporate career, Sarah is a passionate cyclist who incorporates early morning rides into her professional schedule. She also has a strong creative side as an accomplished artist whose work has been exhibited in galleries in Europe, the UK, Sweden, and Spain, demonstrating a unique blend of analytical and creative talents.

Unique fact: Sarah is an accomplished artist whose work has been exhibited in several galleries across Europe.

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Experience
18 Years
Current Role
Group Experience Manager Omni-channel
Job Level
Middle
Location
Coogee, New South Wales, Australia
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Sarah cares about

Omni-channel CX
Currently leads the omni-channel customer experience strategy for Australia Post’s Freight Services, focusing on seamless integration across channels.
Leadership & Feedback
Advocates for building a culture of regular, two-way feedback as a key personal development tool for leaders and their teams.
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Career

Work history

2-2026
Group Experience Manager Omni-channel
Australia Post
3-2025 - 2-2026
Senior Strategic Design Director
Australia Post
5-2024
CX and Product Leader
CS&I
7-2023 - 12-2023
Senior Manager Digital (HO role equivalent)- Customer Experience Transformation-
Qantas
11-2022 - 7-2023
Head of Technology
Qantas
In the press

Media appearances

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Education
2001 - 2004
1st Class honours
Kingston University
2006 - 2006
Creative Pioneer Programme
Nesta
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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