Sarah Lloyd

Pioneer
DISC Type : Dsi

Group Experience Manager Omni-channel at Australia Post

Coogee, New South Wales, Australia

Overview

Sarah is a strategic, customer-focused leader and the Group Experience Manager for Omni-channel at Australia Post. With a background including senior roles at Qantas and BCG, she is an expert in digital product leadership and transformation. People who have worked with her describe her as an outstanding design leader, a good listener, and an effective communicator.

Outside of her corporate career, Sarah is a passionate cyclist who incorporates early morning rides into her professional schedule. She also has a strong creative side as an accomplished artist whose work has been exhibited in galleries in Europe, the UK, Sweden, and Spain, demonstrating a unique blend of analytical and creative talents.

Unique fact: Sarah is an accomplished artist whose work has been exhibited in several galleries across Europe.

Personality Overview

Driven But Considerate

Decisive But Friendly

Friendly But Fast

If they are convinced, they can become very strong champions for your product  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Omni-channel CX
Currently leads the omni-channel customer experience strategy for Australia Post’s Freight Services, focusing on seamless integration across channels.
Leadership & Feedback
Advocates for building a culture of regular, two-way feedback as a key personal development tool for leaders and their teams.
Digital Transformation
Her career at major companies like Qantas and Australia Post has focused on leading large-scale digital and customer experience transformations.

Media Appearances

Sarah has no verified media appearances

Work History

2-2026
Group Experience Manager Omni-channel at Australia Post
3-2025 - 2-2026
Senior Strategic Design Director at Australia Post
5-2024
CX and Product Leader at CS&I
7-2023 - 12-2023
Senior Manager Digital (HO role equivalent)- Customer Experience Transformation- at Qantas
11-2022 - 7-2023
Head of Technology at Qantas

Education

2001 - 2004
1st Class honours from Kingston University
2006 - 2006
Creative Pioneer Programme from Nesta

More Information

Social Presence :

Prographics :

Exp : 18 Location : Coogee, New South Wales, Australia Job Level : Middle Designation : Group Experience Manager Omni-channel at Australia Post
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Insights For Selling To Sarah

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • Showcase existing customers and use case-studies to grab their attention

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sarah is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Sarah

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Sarah move?

  • They are generally fast movers and can take quick decisions
  • Can Sarah take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Sarah

Personality Compatibility


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