Saskya Barahona Guerra in

Saskya Barahona Guerra

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Superintendente Relacionamento com o Cliente at Omni Conectado
📍 São Paulo, São Paulo, Brazil

Minha is a Superintendent of Client Relationship at Omni Conectado, specializing in customer experience, process management, and project leadership. She has a strong background in financial institutions, having led customer service operations and implemented regulatory channels.

Passionate about customer service, Minha actively participates in initiatives celebrating Consumer Day and emphasizes the importance of human interaction in client experience. She also advocates for womens financial independence and equal opportunities.

Minha successfully led the implementation of new customer service channels and tools, including WhatsApp, URA, and Bots.

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Experience
20 Years
Current Role
Superintendente Relacionamento com o Cliente
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Saskya cares about

Customer Experience
Her career has evolved with a focus on client experience, leading both internal and outsourced operations, and actively participating in Consumer Day celebrations.
Digital Transformation
She has successfully implemented new channels and tools like WhatsApp, URA, and Bots, believing technology should enhance customer service and productivity.
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Career

Work history

4-2019
Superintendente Relacionamento com o Cliente
Omni Conectado
2-2015 - 3-2019
Gerente Executiva de Canais de Atendimento
Banco PAN
6-2013 - 2-2015
Gerente de Call Center e SAC
Banco PAN
10-2007 - 5-2013
Gerente Relacionamento - SAC
Banco Santander
9-2003 - 7-2005
Consultor Senior - PMO
Avon Cosmetics
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1998 - 2002
Superior
USP - Universidade de São Paulo
2006 - 2006
Business Communication
Washtenaw Community College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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