Saskya Barahona Guerra

Questioner
DISC Type : c

Superintendente Relacionamento com o Cliente at Omni Conectado

São Paulo, São Paulo, Brazil

Overview

Minha is a Superintendent of Client Relationship at Omni Conectado, specializing in customer experience, process management, and project leadership. She has a strong background in financial institutions, having led customer service operations and implemented regulatory channels.

Passionate about customer service, Minha actively participates in initiatives celebrating Consumer Day and emphasizes the importance of human interaction in client experience. She also advocates for womens financial independence and equal opportunities.

Minha successfully led the implementation of new customer service channels and tools, including WhatsApp, URA, and Bots.

Personality Overview

Not Easily Convinced

Cautious & Analytical

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to do thorough analysis of any situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Customer Experience
Her career has evolved with a focus on client experience, leading both internal and outsourced operations, and actively participating in Consumer Day celebrations.
Digital Transformation
She has successfully implemented new channels and tools like WhatsApp, URA, and Bots, believing technology should enhance customer service and productivity.
Operational Efficiency
With a background in quality, process, and project management, she focuses on efficient resource management in customer service operations.

Media Appearances

Saskya has no verified media appearances

Work History

4-2019
Superintendente Relacionamento com o Cliente at Omni Conectado
2-2015 - 3-2019
Gerente Executiva de Canais de Atendimento at Banco PAN
6-2013 - 2-2015
Gerente de Call Center e SAC at Banco PAN
10-2007 - 5-2013
Gerente Relacionamento - SAC at Banco Santander
9-2003 - 7-2005
Consultor Senior - PMO at Avon Cosmetics

Education

1998 - 2002
Superior from USP - Universidade de São Paulo
2006 - 2006
Business Communication from Washtenaw Community College

More Information

Social Presence :

Prographics :

Exp : 20 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Superintendente Relacionamento com o Cliente at Omni Conectado
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Insights For Selling To Saskya

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Saskya is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Saskya

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Saskya move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Saskya take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Saskya

Personality Compatibility


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