Saurabh Bahadur in

Saurabh Bahadur

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Head of Insight and Customer Experience at LRQA
📍 London Area, United Kingdom

Saurabh is a customer insight professional with over 20 years of experience shaping 360-degree consumer views to drive business value. He currently leads Insight and Customer Experience at LRQA. Colleagues and partners describe him as engaging, professional, diligent, and hard-working, with a talent for giving customers a voice.

Outside of his corporate roles, Saurabh is passionate about giving back to the community through mentoring and volunteering. He serves as a Trustee for Read Easy Ealing, a charity that provides free, confidential reading coaching for adults, demonstrating a strong commitment to social causes like adult literacy.

Unique fact: He recently completed the Circl Leader Coach Programme, reinforcing his passion for mentoring and developing others.

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Experience
10 Years
Current Role
Head of Insight and Customer Experience
Job Level
Mid-senior
Location
London Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Saurabh cares about

Unified CX Experiences
A core theme of his 20+ year career, he recently spoke on a panel about best practices for delivering unified customer experiences across channels.
Experience Transformation
Specializes in empowering businesses to speed up culture change and digital transformations, steered by customer knowledge, design, and future thinking.
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Career

Work history

9-2021
Head of Insight and Customer Experience
LRQA
2-2021
Trustee
Read Easy Ealing
8-2020 - 8-2021
Career break
Volunteering / Mentoring / Family / Break
3-2020 - 7-2020
Director Customer Experience
Domestic & General
1-2018 - 2-2020
Head of Customer Experience Insight
Domestic & General
In the press

Media appearances

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Education
MBA
University of Mumbai
Bachelor of Commerce (B.Com)
Sydenham College, University of Mumbai
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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