Saurabh Bahadur

Trailblazer
DISC Type : DI

Head of Insight and Customer Experience at LRQA

London Area, United Kingdom

Overview

Saurabh is a customer insight professional with over 20 years of experience shaping 360-degree consumer views to drive business value. He currently leads Insight and Customer Experience at LRQA. Colleagues and partners describe him as engaging, professional, diligent, and hard-working, with a talent for giving customers a voice.

Outside of his corporate roles, Saurabh is passionate about giving back to the community through mentoring and volunteering. He serves as a Trustee for Read Easy Ealing, a charity that provides free, confidential reading coaching for adults, demonstrating a strong commitment to social causes like adult literacy.

Unique fact: He recently completed the Circl Leader Coach Programme, reinforcing his passion for mentoring and developing others.

Personality Overview

Achievement-Oriented

Persuasive

Values Relationships

A combination of speed and relationship gets the best response from them.  They prefer to ensure that they are in control of the situation. If they come to believe in your value proposition, they will be your champion.

Topics They Care About

Unified CX Experiences
A core theme of his 20+ year career, he recently spoke on a panel about best practices for delivering unified customer experiences across channels.
Experience Transformation
Specializes in empowering businesses to speed up culture change and digital transformations, steered by customer knowledge, design, and future thinking.
Adult Literacy
Actively serves as a Trustee for Read Easy Ealing, a charity dedicated to providing one-to-one reading coaching for adults in his local community.

Media Appearances

Saurabh has no verified media appearances

Work History

9-2021
Head of Insight and Customer Experience at LRQA
2-2021
Trustee at Read Easy Ealing
8-2020 - 8-2021
Career break at Volunteering / Mentoring / Family / Break
3-2020 - 7-2020
Director Customer Experience at Domestic & General
1-2018 - 2-2020
Head of Customer Experience Insight at Domestic & General

Education

MBA from University of Mumbai
Bachelor of Commerce (B.Com) from Sydenham College, University of Mumbai

More Information

Social Presence :

Prographics :

Exp : 10 Location : London Area, United Kingdom Job Level : Mid-senior Designation : Head of Insight and Customer Experience at LRQA
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Insights For Selling To Saurabh

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Talk about yourself and some of your achievements at the start of the conversation
  • Showcase existing customers and use case-studies to grab their attention

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Do not look like someone who doesn’t know what they are talking about
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Saurabh is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Saurabh

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Saurabh move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Saurabh take some risk or not?

  • If necessary, they will be ready to take risks.

You And Saurabh

Personality Compatibility


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