Scott Calcott is a Digital Experience Manager at NatWest Group, specializing in optimizing the end-to-end customer journey for personal loans. A graduate of The University of Stirling with a degree in Marketing, he uses data and customer feedback to improve digital interactions across multiple banking brands.
He manages the digital experience for unsecured personal loans across three distinct major banks: NatWest, Royal Bank of Scotland, and Ulster Bank NI.
Scott Calcott
Digital Experience Manager at RBS
Glasgow, Scotland, United Kingdom
Overview
Topics They Care About
Customer Journey Optimization
His current role focuses entirely on owning and enhancing the digital customer journey for personal loans, using data to drive improvements.
Digital Marketing
He has built his career within the Royal Bank of Scotland and NatWest Group, progressing through various digital marketing roles over nearly a decade.
Data-Driven Experience
He explicitly mentions using data and customer feedback as the core drivers for managing and optimizing the digital loan application process.
Media Appearances
Scott has no verified media appearances
Work History
6-2003
Digital Experience Manager at RBS
Education
Scott has no verified education history
More Information
Social Presence :
Prographics :
Exp : 22
Location : Glasgow, Scotland, United Kingdom
Job Level : Middle
Designation : Digital Experience Manager at RBS
