Scott Calcott in

Scott Calcott

Digital Experience Manager at RBS
📍 Glasgow, Scotland, United Kingdom

Scott Calcott is a Digital Experience Manager at NatWest Group, specializing in optimizing the end-to-end customer journey for personal loans. A graduate of The University of Stirling with a degree in Marketing, he uses data and customer feedback to improve digital interactions across multiple banking brands.

He manages the digital experience for unsecured personal loans across three distinct major banks: NatWest, Royal Bank of Scotland, and Ulster Bank NI.

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Experience
22 Years
Current Role
Digital Experience Manager
Job Level
Middle
Location
Glasgow, Scotland, United Kingdom
Personality Overview
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Priorities

Topics Scott cares about

Customer Journey Optimization
His current role focuses entirely on owning and enhancing the digital customer journey for personal loans, using data to drive improvements.
Digital Marketing
He has built his career within the Royal Bank of Scotland and NatWest Group, progressing through various digital marketing roles over nearly a decade.
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Career

Work history

6-2003
Digital Experience Manager
RBS
In the press

Media appearances

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Education

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Social presence
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