Scott Calcott is a Digital Experience Manager at NatWest Group, specializing in optimizing the end-to-end customer journey for personal loans. A graduate of The University of Stirling with a degree in Marketing, he uses data and customer feedback to improve digital interactions across multiple banking brands.
He manages the digital experience for unsecured personal loans across three distinct major banks: NatWest, Royal Bank of Scotland, and Ulster Bank NI.
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