Scott Carruth

Enthusiast
DISC Type : i

Senior Technical Account Manager at Genesys

Reno, Nevada, United States

Overview

Scott Carruth is a Senior Manager at Genesys, specializing in enterprise Cloud-Based Contact Center and Voice Recognition IVR solutions. His expertise lies in sizing, selling, and managing complex projects for enterprise clients, drawing on his extensive background in professional services and program management at firms like Nuance and Convergys. He holds a B. S. from Florida Gulf Coast University.

While his professional life is well-documented, personal details are private. He does list an interest in Brigham Young University, which he also attended, suggesting a possible ongoing connection with the institution and its community.

He has built a deeply focused career within the niche of enterprise voice recognition and call center technology across several key industry players.

Personality Overview

Amiable & Agreeable

Story Driven

Consensus Focused

Unlike D or C types, they are convinced more by stories and testimonials.  They agree with others often, so exercise caution when relying on their word. They are more about building relationships than just cutting deals.

Topics They Care About

Enterprise IVR Solutions
His career at Nuance, Convergys, and Genesys has consistently focused on scoping, selling, and managing enterprise-level IVR applications and voice recognition technologies.
Cloud Contact Centers
Currently responsible for selling and managing enterprise cloud-based contact center solutions, a theme consistent across his senior roles at multiple companies.
Consultative Sales Process
Experienced in conducting discovery workshops, creating business case justifications, and building ROI models to support the sales process for complex technical solutions.

Media Appearances

Scott has no verified media appearances

Work History

9-2013 - 12-2021
Senior Technical Account Manager at Genesys
3-2013
Customer Engagement Manager at Genesys
9-2011 - 3-2013
Senior Consultant at MicroStrategy - Angel.com
12-2006 - 9-2011
Principal Business Development Manager at Convergys
9-2000 - 9-2006
Senior Program Manager at Nuance

Education

1998 - 2000
Bachelor of Science (B.S.) from Florida Gulf Coast University
1983 - 1985
Education details unavailable from Brigham Young University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Reno, Nevada, United States Job Level : Middle Designation : Senior Technical Account Manager at Genesys
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Insights For Selling To Scott

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Speak from experience about success that the product has seen with other customers
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t be too formal with them, they trust informality more
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Scott is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Scott

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Scott move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Scott take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Scott

Personality Compatibility


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