Scott Cassidy

Trailblazer
DISC Type : DI

ASLAN Certified Trainer Partner at ASLAN Sales Training

Greater Boston, United States

Overview

Scott is the Global VP of Customer Experience at Vertiv, bringing over three decades of expertise in sales and marketing. An alumnus of Villanova University, he is focused on transforming organizations to be more customer-centric. Colleagues describe him as an engaging, inspiring, and effective leader who gets things done.

Beyond his executive role, Scott is a podcaster, hosting "Outside In with Scott Cassidy. " This platform allows him to explore his passion for customer-first strategies by interviewing other leaders, reflecting his core professional belief in an "outside-in" approach to business and service.

He hosts a professional podcast focused on customer experience and leadership.

Personality Overview

Achievement-Oriented

Friendly But Fast

Informal

They will fight for you if they come to believe in you.  They do not mind taking risks and can make hard decisions, if necessary. They respond better to a combination of speed and relationship.

Topics They Care About

Customer Experience
His current global role at Vertiv and his personal podcast are both centered on defining and developing a superior and frictionless customer experience.
Data Center Innovation
He frequently shares content about Vertiv's role in the future of data centers, including topics like liquid cooling for AI, energy storage, and modular construction.
Organizational Transformation
His career focus has been on transforming different organizations by implementing new strategies and structures to make them more customer-centric and effective.

Media Appearances

Scott has no verified media appearances

Work History

9-2024
ASLAN Certified Trainer Partner at ASLAN Sales Training
5-2024
Licensed Real Estate Agent at Rhode Island Real Estate Services
11-2023
Board Member and Treasurer at Varnum House Museum
11-2022
Member Board of Directors and Treasurer at Academy Science Center
3-2023 - 9-2024
Global VP of Customer Experience at Vertiv

Education

1986 - 1990
Bachelor of Arts from Villanova University
2014 - 2014
LEAD to Impact Leadership Program from UNC Keenan Flagler Business School

More Information

Social Presence :

Prographics :

Exp : 3 Location : Greater Boston, United States Job Level : N/A Designation : ASLAN Certified Trainer Partner at ASLAN Sales Training
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Insights For Selling To Scott

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Give them control of the sales process
  • Keep your pitch focused on the impact but nurture the relationship too

DONT's

  • Don’t force involvement of other stakeholders unless it is critical
  • Don’t hesitate from asking them how they truly feel about your product
  • Don't make any commitments that you might not be able to fulfill

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Scott is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Scott

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Scott move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Scott take some risk or not?

  • They can take risks if necessary.

You And Scott

Personality Compatibility


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