Scott Dunn

Initiator
DISC Type : Di

Account Director - SLED Accounts (GA, FL, MO, AR, IL & TN) at Genesys

Atlanta, Georgia, United States

Overview

Scott is a seasoned Account Director at Genesys, focusing on SLED accounts across several states. He has a strong background in SaaS, cloud computing, and value-based selling, complemented by a BA in Economics from Drew University. He is a recipient of the Inspire 2022 Presidents Club Award for his performance.


His notable achievement includes winning the Inspire 2022 Presidents Club Award at Genesys.

Personality Overview

Confident

Impact-Oriented

Risk-Accepting

They don’t mind taking a stand if they believe in something.  They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

AI-Powered CX
Frequently shares updates on how Genesys is leveraging generative AI to enhance customer experiences and business outcomes.
Workforce Engagement
Passionate about using Workforce Engagement Management (WEM) and AI-powered tools to reduce burnout and improve balance for contact center teams.
Sovereign Cloud Solutions
Highlights the importance of sovereign cloud environments, particularly for protecting sensitive data in the public sector, healthcare, and financial services.

Media Appearances

Scott has no verified media appearances

Work History

7-2018
Account Director - SLED Accounts (GA, FL, MO, AR, IL & TN) at Genesys
9-2017 - 6-2018
Enterprise Account Executive at RDA Corporation
1-2017 - 9-2017
Enterprise Sales Director at Five9
6-2014 - 1-2017
Enterprise Account Manager at Carousel Industries
3-2007 - 4-2014
National Account Manager at SONARconnects

Education

1992 - 1996
BA from Drew University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Atlanta, Georgia, United States Job Level : N/A Designation : Account Director - SLED Accounts (GA, FL, MO, AR, IL & TN) at Genesys
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Insights For Selling To Scott

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Refer to testimonials from well known people to highlight the value of your product
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Scott is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Scott

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Scott move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Scott take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Scott

Personality Compatibility


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