Scott Henkel

Commander
DISC Type : D

Director, Customer Experience at Cinch Home Services

Clermont, Florida, United States

Overview

Scott has no verified overview

Personality Overview

Candid & Clear

Decisive

Risk-Taker

They respond better to strong and respectful interactions.  They like to move fast and expect the same from others. They take a lot of pride in personal achievements.

Topics They Care About

Scott has no verified topics they care about

Media Appearances

Scott has no verified media appearances

Work History

12-2023
Director, Customer Experience at Cinch Home Services
11-2022 - 12-2023
Director, Workforce Management at Gainwell Technologies
6-2019 - 11-2022
Director, Member Services at WellDyneRx
3-2014 - 6-2019
Associate Director, Workforce Management at Optum
10-2012 - 3-2014
Senior Manager, Workforce Management at Spectrum

Education

Bachelor of Science from Sullivan University
Associate of Science from Sinclair Community College

More Information

Social Presence :

Prographics :

Exp : N/A Location : Clermont, Florida, United States Job Level : N/A Designation : Director, Customer Experience at Cinch Home Services
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Insights For Selling To Scott

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Get to the point quickly instead of spending time doing small talk
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Avoid being too verbose
  • Avoid being a storyteller and don’t try to oversell
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Scott is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Scott

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Scott move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Scott take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Scott

Personality Compatibility


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