Scott Sachs in

Scott Sachs

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President at SJS Solutions, LLC
📍 Phoenixville, Pennsylvania, United States

Scott Sachs is the President of SJS Solutions, a consulting firm he founded, leveraging over 25 years of experience leading large contact centers. Holding an MBA from Columbia University, he is recognized for his expertise in operations, technology, and customer experience. Colleagues describe him as having integrity and deep industry knowledge.

Scott maintains an active interest in his alma mater, the University at Albany, where he earned his undergraduate degree. He also follows industry analysis from firms like Frost & Sullivan to stay ahead of customer service trends and innovations.

He was awarded the Key to the City of Albany, Oregon, for creating 300 jobs with the opening of a new call center.

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Experience
25 Years
Current Role
President
Job Level
Senior
Location
Phoenixville, Pennsylvania, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Scott cares about

AI in Contact Centers
He recently authored and shared articles on AI's transformational opportunity in customer service, emphasizing the importance of managing expectations and learning from past technology implementations.
Agent Performance
Publishes extensively on enhancing agent skills and performance, including guides on essential skills for modern agents and key metrics for improving both performance and customer experience.
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Career

Work history

1-2014
President
SJS Solutions, LLC
12-2014
ICMI Certified Consultant
ICMI
1-2014
Council Member
GLG (Gerson Lehrman Group)
10-2008 - 12-2013
Senior Director, Contact Center Operations
Assurant Solutions
12-1999 - 10-2008
Vice President, Call Center Operations
Signal Holdings, LLC
In the press

Media appearances

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Education
1982 - 1984
MBA
Columbia University - Graduate School of Business
1976 - 1980
BS
University at Albany
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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