Scott Sachs

Evaluator
DISC Type : Dsc

President at SJS Solutions, LLC

Phoenixville, Pennsylvania, United States

Overview

Scott Sachs is the President of SJS Solutions, a consulting firm he founded, leveraging over 25 years of experience leading large contact centers. Holding an MBA from Columbia University, he is recognized for his expertise in operations, technology, and customer experience. Colleagues describe him as having integrity and deep industry knowledge.

Scott maintains an active interest in his alma mater, the University at Albany, where he earned his undergraduate degree. He also follows industry analysis from firms like Frost & Sullivan to stay ahead of customer service trends and innovations.

He was awarded the Key to the City of Albany, Oregon, for creating 300 jobs with the opening of a new call center.

Personality Overview

Quality Focused

Thorough Evaluator

Hard To Convince

They are not very likely to become strong advocates of your product or service  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

AI in Contact Centers
He recently authored and shared articles on AI's transformational opportunity in customer service, emphasizing the importance of managing expectations and learning from past technology implementations.
Agent Performance
Publishes extensively on enhancing agent skills and performance, including guides on essential skills for modern agents and key metrics for improving both performance and customer experience.
Contact Center Operations
His consulting practice focuses on helping organizations at an inflection point by leveraging technology, motivating staff, and establishing meaningful metrics to drive efficient business results.

Media Appearances

Scott has no verified media appearances

Work History

1-2014
President at SJS Solutions, LLC
12-2014
ICMI Certified Consultant at ICMI
1-2014
Council Member at GLG (Gerson Lehrman Group)
10-2008 - 12-2013
Senior Director, Contact Center Operations at Assurant Solutions
12-1999 - 10-2008
Vice President, Call Center Operations at Signal Holdings, LLC

Education

1982 - 1984
MBA from Columbia University - Graduate School of Business
1976 - 1980
BS from University at Albany

More Information

Social Presence :

Prographics :

Exp : 25 Location : Phoenixville, Pennsylvania, United States Job Level : Senior Designation : President at SJS Solutions, LLC
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Insights For Selling To Scott

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Don’t focus on relationship, focus purely on the merit of your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Scott is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Scott

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Scott move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Scott take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Scott

Personality Compatibility


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