Sean Goss Sr.

Judge
DISC Type : Dc

Sr. Manager Technology Contact Center at BECU

Phoenix, Arizona, United States

Overview

As Sr. Manager for Technology Contact Center at BECU, Sean Goss Sr. specializes in enhancing member services through strategic technology deployment and process improvement. His background combines deep telecommunications engineering experience with certifications in Lean IT and DevOps Essentials, underscoring a commitment to operational excellence.

With an educational foundation from Chicago State University, Sean has built his career from hands-on engineering to strategic management. He maintains an interest in foundational technology companies like Cisco and Avaya, showing a passion for the systems that underpin modern communication.

He is certified in Organization Change Management, highlighting a focus on the human element of technological transitions.

Personality Overview

Fast But Wary

Generally Skeptic

Features Driven

They are not always relationship oriented.  They like to move fast and expect the same from others. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

Contact Center Tech
Leads the strategic deployment and optimization of contact center technologies at BECU to enhance member services and streamline operations.
Process Excellence
Holds certifications in ITIL and Lean IT, with a professional focus on continuous improvement, reducing waste, and improving quality in technology services.
Telecom Infrastructure
Has an extensive background as a Telecom Manager and Engineer, with stated interests in core enterprise technologies from Cisco and Avaya.

Media Appearances

Sean Goss – Sr. Manager Technology, Contact Center at BECU (Profile). Featured in The Org

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Work History

11-2022
Sr. Manager Technology Contact Center at BECU
1-2017 - 11-2022
Manager, Continuous Process Improvement at Cable ONE
10-2004 - 1-2017
Telecom Manager at Cable ONE
10-2004 - 8-2008
Telecom Engineer at Cable ONE
9-1998 - 9-2004
Telecom Manager at DiamondCluster

Education

1991 - 1995
Associate's degree from Chicago State University
Accounting and Business/Management from Jones Metropolitan of Business and Commerce

More Information

Social Presence :

Prographics :

Exp : 27 Location : Phoenix, Arizona, United States Job Level : Middle Designation : Sr. Manager Technology Contact Center at BECU
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Insights For Selling To Sean

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Make sure that you circle back fast on any action items, it wins their trust
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sean is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Sean

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Sean move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Sean take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Sean

Personality Compatibility


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