Sean Goss Sr. in

Sean Goss Sr.

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Sr. Manager Technology Contact Center at BECU
📍 Phoenix, Arizona, United States

As Sr. Manager for Technology Contact Center at BECU, Sean Goss Sr. specializes in enhancing member services through strategic technology deployment and process improvement. His background combines deep telecommunications engineering experience with certifications in Lean IT and DevOps Essentials, underscoring a commitment to operational excellence.

With an educational foundation from Chicago State University, Sean has built his career from hands-on engineering to strategic management. He maintains an interest in foundational technology companies like Cisco and Avaya, showing a passion for the systems that underpin modern communication.

He is certified in Organization Change Management, highlighting a focus on the human element of technological transitions.

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Experience
27 Years
Current Role
Sr. Manager Technology Contact Center
Job Level
Middle
Location
Phoenix, Arizona, United States
Personality Overview

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Priorities

Topics Sean cares about

Contact Center Tech
Leads the strategic deployment and optimization of contact center technologies at BECU to enhance member services and streamline operations.
Process Excellence
Holds certifications in ITIL and Lean IT, with a professional focus on continuous improvement, reducing waste, and improving quality in technology services.
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Career

Work history

11-2022
Sr. Manager Technology Contact Center
BECU
1-2017 - 11-2022
Manager, Continuous Process Improvement
Cable ONE
10-2004 - 1-2017
Telecom Manager
Cable ONE
10-2004 - 8-2008
Telecom Engineer
Cable ONE
9-1998 - 9-2004
Telecom Manager
DiamondCluster
In the press

Media appearances

Sean Goss – Sr. Manager Technology, Contact Center at BECU (Profile). Featured in The Org
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Education
1991 - 1995
Associate's degree
Chicago State University
Accounting and Business/Management
Jones Metropolitan of Business and Commerce
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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