Robert Hayek, MBA in

Robert Hayek, MBA

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Director of Contact Center Strategy at BECU
📍 Spokane, Washington, United States

Robert is the Director of Contact Center Strategy at BECU, where he has built a career for nearly a decade. A self-described inspirational and data-driven leader, he holds an MBA and is a certified Lean Six Sigma Green Belt, focused on aligning teams to achieve strategic goals.

Guided by the principles of integrity and hard work, Robert is passionate about inspiring and supporting people to achieve excellence. He focuses on fostering an environment that encourages creativity while being squarely focused on measurable results and employee development.

During his MBA, Roberts performance in a business simulation ranked in the top 10% worldwide.

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Experience
10 Years
Current Role
Director of Contact Center Strategy
Job Level
Mid-senior
Location
Spokane, Washington, United States
Personality Overview

How Robert shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Robert cares about

Contact Center Strategy
As a long-tenured Director at BECU, he leads contact center strategy and has been actively involved in hiring for his growing team.
Data-Driven Leadership
Identifies as a data-driven leader who believes in focusing on the right measurables to ensure results follow.
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Career

Work history

4-2026
Director of Contact Center Strategy
BECU
9-2024 - 4-2026
Sr Manager Performance & Planning
BECU
3-2023 - 9-2024
Sr Program Manager
BECU
4-2022 - 3-2023
Contact Center Manager, Lead Team
BECU
7-2018 - 4-2022
Contact Center Supervisor
BECU
In the press

Media appearances

How BECU's AI Financial Advisor is Moving Beyond Product Answers to Customer Handholding. Featured in The Financial Brand
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Education
Master of Business Administration - MBA
Western Governors University
Bachelor of Arts - BA
Moody Bible Institute
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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