Robert Hayek, MBA

Evaluator
DISC Type : dsc

Director of Contact Center Strategy at BECU

Spokane, Washington, United States

Overview

Robert is the Director of Contact Center Strategy at BECU, where he has built a career for nearly a decade. A self-described inspirational and data-driven leader, he holds an MBA and is a certified Lean Six Sigma Green Belt, focused on aligning teams to achieve strategic goals.

Guided by the principles of integrity and hard work, Robert is passionate about inspiring and supporting people to achieve excellence. He focuses on fostering an environment that encourages creativity while being squarely focused on measurable results and employee development.

During his MBA, Roberts performance in a business simulation ranked in the top 10% worldwide.

Personality Overview

Fast But Analytical

Quality Focused

Thorough Evaluator

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Contact Center Strategy
As a long-tenured Director at BECU, he leads contact center strategy and has been actively involved in hiring for his growing team.
Data-Driven Leadership
Identifies as a data-driven leader who believes in focusing on the right measurables to ensure results follow.
Employee Development
Focuses on inspiring teams and creating tailored action plans with SMART goals for individual growth and success.

Media Appearances

How BECU's AI Financial Advisor is Moving Beyond Product Answers to Customer Handholding. Featured in The Financial Brand

See Now

Work History

4-2026
Director of Contact Center Strategy at BECU
9-2024 - 4-2026
Sr Manager Performance & Planning at BECU
3-2023 - 9-2024
Sr Program Manager at BECU
4-2022 - 3-2023
Contact Center Manager, Lead Team at BECU
7-2018 - 4-2022
Contact Center Supervisor at BECU

Education

Master of Business Administration - MBA from Western Governors University
Bachelor of Arts - BA from Moody Bible Institute

More Information

Social Presence :

Prographics :

Exp : 10 Location : Spokane, Washington, United States Job Level : Mid-senior Designation : Director of Contact Center Strategy at BECU
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Insights For Selling To Robert

During A Call Or A Meeting

DO's

  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Be prepared for comments or questions that are critical of your product or your claims
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples

DONT's

  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid inviting them for any social interactions until you have built some rapport with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robert is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Robert

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Robert move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Robert take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Robert

Personality Compatibility


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