Sean H.

Inspirer
DISC Type : id

Vice President of Customer Success at Constant Contact

San Diego Metropolitan Area, United States

Overview

Sean is a Director at Intuit, leading large teams to deliver ML-powered customer success and service experiences for products like QuickBooks and TurboTax. He is a results-oriented technology leader and a graduate of the United States Naval Academy with an MBA from the University of San Diego.

Outside of his tech career, Sean is a former Naval Officer with 15 years of active-duty service, including deployments with SEAL teams. He is a writer, a passionate advocate for veterans, and openly shares his experiences as a parent of a child with special needs.

He and his wife founded a non-profit organization that provides outreach and support for special needs families.

Personality Overview

Fast Adopter

Confident & Optimistic

Achievment Oriented

They don’t mind taking a stand if they believe in something.  They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

AI in Customer Experience
His role at Intuit specifically involves delivering "end to end ML powered Customer Success and Service experiences" for millions of users.
Large-Scale Leadership
He leads teams of thousands of professionals and is responsible for global expert learning and development standards for over 30, 000 experts.
Veterans' Issues
As a 15-year Naval Officer veteran, he frequently posts about the military, leadership, and supporting fellow service members.

Media Appearances

Sean has no verified media appearances

Work History

12-2025
Vice President of Customer Success at Constant Contact
3-2023 - 8-2025
Customer Success Digital Experiences at Intuit
6-2021 - 4-2023
Director, Customer Success Quickbooks Live Service Delivery at Intuit
8-2019 - 7-2021
Director, Customer Success Expert Network at Intuit
8-2018 - 8-2019
Head of Customer Success Small Business Live Expert Experience at Intuit

Education

1995 - 1999
BS from United States Naval Academy
2008 - 2011
MBA from University of San Diego - Knauss School of Business

More Information

Social Presence :

Prographics :

Exp : 22 Location : San Diego Metropolitan Area, United States Job Level : Senior Designation : Vice President of Customer Success at Constant Contact
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Insights For Selling To Sean

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Look like someone who is on top of their game
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sean is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Sean

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Sean move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Sean take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Sean

Personality Compatibility


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